HVAC Service Operations Manager - 5282-6131

Service Experts • Scarborough, ME • 2h ago

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1239197 \Service Experts operates as \"Pine State Services\" name in Maine

Position Title: Service Manager

Reports To:** Field Operations Manager, AGM, General Manager

Status: Full-time, Regular position

Category: HVAC

Location Name: Pine State Services

Location Address: 3 Eisenhower Dr, Westbrook, ME 04092

We offer Relocation Bonuses! Apply now!

Bonus amount for new hires is determined at the sole discretion of the employer and may vary based on experience, qualifications, and location.

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

Responsible for overseeing all service operations, including team leadership, financial performance, and operational excellence. This role requires a dynamic leader who can manage complex projects while driving profitability and maintaining high standards of safety and quality.

Key Responsibilities:

Lead and develop a team of 25+ technicians, coordinators,

supervisors, and support staff

Own P&L responsibility for install operations

Monitor budgets and KPIs, ensure adherence to financial targets

Resolve billing problems of a technical nature

Collect, correct and submit timesheets; Timestamp all tickets in

Service Titan

Verify all jobs have had permits pulled and file all permits

accordingly

Work with 3rd party vendors and coordinate with customers to ensure

any damages incurred during install are handled to the customers satisfaction

Be available by phone during evening and weekends to ensure all

operations are running smoothly

Monitor equipment and parts purchasing within department to ensure

accuracy of department budgets

Participate in new hire interviews to ensure proper staffing

Conducts quality-control review of assessments of completed work

performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness

Trains employees on company processes and procedures, and safety

rules and practices

Responsible for delivery of excellent customer service and

sustaining high levels of customer satisfaction

Ensures company property, vehicles, and tools are being used,

maintained and properly accounted for

Represent the company professionally, honestly, and ethically in all

business matters and activities

Ensures that the company vehicles are properly stocked, that

defective warranty parts are returned to the Branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities

Demonstrates leadership to the field staff in the areas of customer

focus and customer service, following company policies, procedures, and safety guidelines

Conducts regular meetings with technicians and helpers on such

matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.

As needed to meet customer needs, performs service, maintenance, and

installation work.

Performs similar/other duties as needed or assigned.

Desired Skills and Qualifications:

Management/Leadership experience required

High school diploma or GED with additional training in HVAC with NATE certification preferred.Five years\' experience servicing or installing residential heating, air conditioning, and ventilation equipment.

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.

Demonstrated basic leadership skills.

Demonstrated ability to train others in technical skills and effective customer service.

Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.

Effective and efficient time-management and organizational skills.

Advanced skills in servicing residential heating, air conditioning, and ventilation equipment as well as related accessories.

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.

Proficient and able to operate all necessary tools and equipment to perform various service projects.

Proficient at reading wiring diagrams and blueprints as well as troubleshoot p

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