Card Fraud Manager

Michigan State University Federal Credit Union • East Lansing, MI • 3d ago

Description

Position Summary: Under general direction from the VP of Fraud Prevention and BSA, the Card Fraud Manager is responsible for supervising the operations of the fraud prevention program at the Credit Union, as it relates to card fraud. This includes the supervision of employees, tasks and projects within the Card Fraud Team, collaboratively with the Account Fraud Manager for the Fraud Prevention Department, and in accordance with the Credit Union's mission statement, values and strategic plan. This position assures that fraud situations, including claims and losses, are promptly and properly worked in compliance with the Credit Union's policies, procedures and guidelines. This position monitors department service levels while working on cross functional teams to develop and implement policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations. Work Location- This position is a hybrid working arrangement. Expectation is to be onsite a minimum of 2-3 days per week at our Headquarters in East Lansing, MI. Schedule- Monday-Friday 8:30am-5:00pm Eastern Standard Time; Additionally, having flexibility to support team/answer questions during standard branch hours as needed. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Benefits: 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays 401(k) with a company match Tuition Reimbursement Up to 12 Weeks of Paid Parental Leave Essential Duties and Responsibilities: Level I Directly supervise the Card Fraud Team by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. Escalate identified fraud trends and instances in a timely manner to the appropriate leadership and teams for communication to the organization and to affected members. Coach and mentor employees, including but not limited to establishing goals and objectives, providing feedback on investigative efforts and performance; maintain a regular schedule of periodic coaching sessions and quarterly career development meetings. Develop and implement strategies (both external and internal) designed to minimize fraud losses, increase operational efficiencies, and ensure ongoing compliance with laws and regulations. Responsible for maintaining current systems, fraud technology, alerts, and reporting while working to identify gaps in efficiency and potential solutions. Report monthly, yearly and year-over-year departmental statistics for reporting to the board, management, and regulatory authorities, creating unique reports to define trends, anticipate problems and find proactive solutions. Oversee the card fraud rules in place for efficacy, updating, and reporting. Responsible for staying up-to-date with fraud trends, economic conditions, products, services, and Credit Union initiatives to maintain adequate knowledge of the financial services industry and the Credit Union. Responsible for providing input into the Fraud Prevention Department's relevant policies and procedures, annual budget and strategic plan for submission to the senior management. Maintain compliance with Federal and State laws and regulations, in addition to Cred

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