Customer Service Data Entry Specialist

Conduent • Florham Park, NJ • 10h ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13329289

Position is remote: Should reside in Kansas

Hours:8 4:30 pm CST

Training length:

Phase 1 Data Entry/Registration training:approximately 4 weeks

based on business need, class is remote.

Transaction Processing Associate II \$15.25/hr

Bilingual - Transaction Processing Associate II \$15.75/hr

Job Description:

As part of the KanCare Clearinghouse Program, theCustomer Service Data Entry Specialist will provide quality customer service and isresponsible for gathering thorough documentation and accurately entering information into various systems for the KanCare program.

Essential duties may include, but are not limited to:

Reviews submitted applications and enters the applicant information

within the Kansas Economic and Enforcement System (KEES).

Research and analyze issues and ensure sufficient information is

available to make decisions on the next steps. Conducts additional searches to extract accurate data and inputs the same.

Completes assignments using multiple source documents to verify data

or use additional information to do the work.

Maintain with up-to-date knowledge of regulations, policies, and

guidelines

Provides high-quality customer service and focuses on the accuracy

of information provided

Follows up on pending documents involving analysis.

Returns erroneous electronic data forms to the customer for

additional information.

Attend training assigned to develop and enhance current

understanding of Kansas Medicaid eligibility programs and to begin to develop expertise in additional areas of determination categories.

Answers questions about the eligibility process and provides general

program information for Family Medical and E&D/LTC Programs

Responds to calls courteously, accurately, and concisely

Evaluates information received through a phone contact and asks

appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided

Use standard technology: telephones, e-mail, and web browsers

Preferred Skills or Knowledge:

Minimum of six (6) months experience in Family Medical Medicaid

eligibility

Knowledge of Medicaid and managed care programs

Bilingual Spanish/English with the ability to speak and read both

languages fluently.

Active listening skills

Customer Orientated

Ability to adapt/respond to different @types of personalities

Able to multi-task, prioritize, and manage time effectively

Must possess good interpersonal and communication skills both

verbally and in writing including knowledge of basic grammar, spelling & punctuation

Willingness to work as part of a team

Maintain the integrity and confidentiality of all records and

communications

All other duties as assigned.

Minimum Qualifications/Experience

High School diploma or GED equivalent; post-secondary education

preferred

Minimum of six (6) months experience in customer service

Minimum of two (2) years experience in data entry

MS Office, Outlook, and Internet usage experience

Requires minimum of 28 words per minute accurately

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