Customer Service Team Member

Michaels • Uniontown, PA • 2d ago

Store - UNIONTOWN, PA

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

Retail and/or customer service experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Barmaid Bartender

Pappy's Lounge • Carmichaels, PA • 5d ago

Retail & Hospitality

Will tend Bar; maintain a clean and attractive Bar and Restaurant area; run a Lottery Machine; handle cash and operate cash register;be RAMP certified, must have a friendly and courteous customer service approach.

5d ago

Go to Apply

Chef/Cook

THE ICE PLANT • Greensboro, PA • 3w ago

Retail & Hospitality

Local family style restaurant looking for an experienced Chef/Cook. Candidate must have experience in planning and preparing daily specials, ordering and maintaining inventory. Must be able to work independently, have cl...

3w ago

Go to Apply

Retail Sales Associate

Staples • Uniontown, PA • 3w ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 46330 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

3w ago

Go to Apply

Manufacturing & Building Maintenance Lead

IMAGE TIME INC • Perryopolis, PA • 3w ago

Retail & Hospitality

General maintenance on facility machinery including but not limited to press stamp machines as well as building maintenance predominantly at our Perryopolis, PA facility. Occasional building maintenance at our Bethel Par...

3w ago

Go to Apply

Commercial Portfolio Manager

United Bank • Uniontown, PA • 21h ago

Management & Administrative

United Bank United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national o...

21h ago

Go to Apply

Advanced Practice Professional (NP or PA)- Urgent Care- Connellsville

Fayette Physician Network • Connellsville, PA • 1d ago

Hospital & Medical

Reference #: JR25-15384 Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in ful...

1d ago

Go to Apply

A 2 East Med-Surg Nursing Care Assistant

Uniontown Hospital • Uniontown, PA • 1d ago

Hospital & Medical

Reference #: JR25-01095 Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in ful...

1d ago

Go to Apply

Manager of Ambulatory Services

WVU Medicine • Uniontown, PA • 1d ago

Hospital & Medical

Reference #: JR25-15295 Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in ful...

1d ago

Go to Apply

Diesel and Construction Equipment Mechanic

Commonwealth of Pennsylvania • Uniontown, PA • 2d ago

Trucking & Construction

Reference #: 4988426 THE POSITION The Pennsylvania Department of Transportation, Fayette County Maintenance Organization, is seeking passionate individuals to fill the role of Diesel and Construction Equipment Mechanic....

2d ago

Go to Apply

Transportation Construction Manager 3

Commonwealth of Pennsylvania • Uniontown, PA • 4d ago

Trucking & Construction

Reference #: 5022706 THE POSITION PennDOT, the Pennsylvania Department of Transportation, is on the lookout for a dedicated and experienced Transportation Construction Manager 3 to enhance their team in District 12. This...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.