Working Title: Operations Supervisor
Job Class: Human Services Supervisor 1
Agency: Human Services Dept
Job ID : 87972
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 08/01/2025
Closing Date : 08/14/2025
Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA
Division/Unit : Aging and Disability Services /Aging and Adult Services
Work Shift/Work Hours : Day shift
Days of Work : Monday - Friday
Travel Required : Yes, up to 10%
Salary Range: $30.10 - $43.59 / hourly; $62,848 - $91,015 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
This position is eligible for telework up to 50% of scheduled workdays for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance.
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Operations Supervisor will supervise the AASD (Aging and Adult Services Division) Operations Team, which is responsible for providing core centralized operational supports across the entirety of the Aging and Adult Services Division, Minnesota Board on Aging (MBA), and Nursing Facility Rates and Policy Division (NFRP). Operational support includes developing and managing administrative policies and procedures, providing administrative support to the division, providing meeting and event support, and serving as technical support liaison. The Operations Supervisor also serves as Continuity of Operations (COOP) coordinator for AASD. Responsibilities include:
Exercise supervisory authority to ensure that applicable labor agreements and plans are equitably administered and employees under my jurisdiction will effectively perform assigned job duties to achieve the annual objectives of the team
Manage and direct the development of administrative and operational policies and procedures related to core centralized supports. Provide oversight of all operations tasks. Support MBA and AASD Continuity of Operations (COOP) plans
Develop ongoing systems and methods to train division staff on operational policies and procedures
Define and manage the strategic plan for the Operations Team, providing direction and overall work priorities to ensure operations, staffing, and other resources align with Division and Department objectives and comply with federal and state standards
Minimum Qualifications
Demonstrated leadership experience
Leadership experience can include:
Experience as a supervisor, leadworker, team lead, project lead;
Completion of a State of Minnesota leadership program (e.g. ELI, L4);
A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:
1+ year of experience identifying issues, goals and strategic actions
100+ hours per year time commitment
AND
4 years of specialized professional work experience demonstrating the following:
Data and information management procedures and systems such as document management, data retention, and other office procedures and terminology
Business and management principals involved in planning, resource allocation, production methods, and coordination of people and resources
Business practices for managing office operations, communications, and workflows
Preferred Qualifications
Advanced skills in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, Visio, SharePoint, Project Management Software); ability to learn, understand and apply new technologies
Excellent written and verbal communication skills, with the ability to create clear, concise, and impactful content for diverse audiences
Demonstrate strong human relations skills; communicate clearly and professionally with a variety of individuals/groups, in person and in writing
Ability to develop clear written policies and procedures to guide division and admin staff
Variety of experiences working effectively with others from different backgrounds and/or cultures
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
