Summary The purpose of the position is to provide clinical and administrative support to the Physical Medicine & Rehabilitation Services related to patient care activities provided by the physicians, physical therapists, occupational therapists, and recreational therapists within the service. Responsible for a variety of technical, medical, and administrative work for veterans in VA Northern California Healthcare System of all ages scheduled for diagnosis, treatments, and health care. Responsibilities Major duties include but are not limited to the following: Responds to all callers' needs with appropriate reply (s) including but not limited to, fielding questions, facilitating scheduling of patients, returning patient calls as needed, taking messages, etc. Must have thorough knowledge of all Physical Medicine & Rehabilitation Service clinics. Completes appropriate forms and works with BDMS clerical staff to schedule/cancel patient appointments. Schedules patients based on pre-determined prioritization criteria. Must be able to understand the criteria and apply the knowledge correctly. Notifies patients of rescheduled appointments if necessary. Prepares new patient forms for each clinic day. Maintains files with efficiency; filing, routing, and culling as necessary. Prepares documents as needed, i.e., reports, exercise handouts. Independently orders needed supplies and restocks clinic rooms as necessary. Calls patients from waiting area back to exam/procedure room. Demonstrates basic knowledge of VA benefit eligibility. Independently refers eligibility and benefits questions to correct office in a timely. Incumbent will assist the Administrative Support Assistant with the performance of Timekeeping in VATAS to include, but not limited to, entering employee work tours, accurately and timely posting annual leave, sick leave, authorized absence, etc. Assists Physicians, Physical Therapists, Occupational Therapists, and Recreational Therapists with treatments under direct supervision of a Therapist or Physician. Assists with administering clinical tests mild measures as directed by and under direct supervision of a Therapist or Physician. Assists with set up of clinical equipment as needed. This includes the unpacking of assistive devices and other equipment used by the service and/or provided to patients through the service. Performs basic fitting of assistive devices to patients and provides patient education the use of the equipment. Orders and monitors supply of assistive devices for all clinics under the purview of Physical Medicine & Rehabilitation. Assists with patient groups, facilitating participation of group members and assisting with the implementation of exercise programs. Work Schedule: Full-time; Monday to Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Health Technician/PD01734-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/11/2025. INDIVIDUAL OCCUPATIONAL REQUIREMENT: Positions in this series range widely in @type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled.You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative support to a health department such as Scheduling patient appointments, Maintaining and preparing documents and files, Ordering office/clinic supplies, and Timekeeping; Providing clinical support to a health department such as Assisting Physicians/Clinical Staff with treatments and tests under direct supervision, and Assisting with setting up clinical equipment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed six full months of graduate education that is directly related to the work of the position of Health Technician (OA). This education must have been obtained in an accredited college or university. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have equivalent combinations of specialized experience as described above AND successfully completed graduate level education that is directly related to the work of the position of Health Technician (OA). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information "Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act." Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
