Security Account Manager (#98)
Greensboro, NC, United States of America
$5,000.00 -$50,000.00
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Overview
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list.
Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
Sunstates Security is hiring a Security Account Manager in Greensboro, NC. The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.
This position offers a salary of $50,000 - PLUS industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, medical, dental, vision, and life insurance, paid time off, tuition reimbursement, and more!
Responsibilities and basic requirements include, but are not limited to:
Develop and implement security policies, protocols, and procedures.
Recruits, trains, develops, and consistently evaluates the security staff and provides coaching and training to ensure compliance with the clients' rules, procedures and protocols are adhered to.
Maintains oversight of the training programs and provides feedback to the client on training opportunities or any recommended refinements to the current procedures.
Conducts performance reviews and issues corrective actions as needed.
Responsible for oversight of the site's work climate regarding the staff and relaying any conflict management issues, and providing consistent and timely feedback to Management.
Attend meetings with the client and additional personnel to determine operational needs.
Outstanding communication with the client is required both orally and in written correspondence. This includes the ability to conduct site investigations and pragmatically articulate the facts of your findings during breaches, access control issues or any other incident. This includes presenting a flawless, grammatically written incident report each time and training the staff in report preparations. Must be well-versed in security-related data collection.
Responsible for submitting a monthly KPI matrix to the client to evaluate the staff's performance, training, staff retention, and overall work productivity.
Coordinates staff when responding to emergencies and alarms.
Adjusting work schedule to accommodate site-specific needs (I.E staffing shortages, incident reports, special events, etc).
Required Experience and Skillsets:
A minimum of 3 years of related management experience within the security, law enforcement, or military is required.
Demonstrated management proficiency directing a security staff of more than 30 people.
Must be comfortable using technology. Must have a basic knowledge of Outlook, Word, Excel, Adobe, and SharePoint applications.
Knowledge of payroll systems (WinTeam) is a plus.
Knowledge of access control systems, CCTV operations, surveillance, emergency meeting points, building evacuations, and gate operations.
Experience with emergency response and related duties to include experience as a first responder which includes rendering first aid and having the proven ability to
seamlessly work with the onsite ERT and local emergency services.
Must have a basic knowledge of fire systems, including the ability to use piping diagrams for emergencies and some knowledge of fire pumps and basic components.
Additionally, the Account Manager will serve as a liaison with all Federal, State and local service providers.
Ability to analyze information and inform others.
Experience with staffing, tracking budget expenses, reporting, and schedule management.
Ability to work in various weather conditions, and walk or stand for long periods without loss of productivity.
Must have 24/7 availability and be available to work additional hours and shifts as needed for emergencies and special coverage.
A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Shift Supervisor must read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.
Education Requirements (All)
High School diploma or equivalentBachelor's Degree from 4 year college/universityAssociates Degree
Additional Information / Benefits
The Sunstates customizable benefits package includes the following minimum components:
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan, Educational Assistance
This job reports to the Manager
This is aFull-Timeposition1st Shift.
Travel is not required
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