Position Summary...
Candidate will provide customer service support to the field operations safety team by assisting with calling medical examiners and state entities to get medical recertifications attached to their driving record. Strong customer service, attention to detail, and sense of urgency required.
What you'll do...
Duration of the assignment: 6 months
Team Overview
Walmart Transportation is dedicated to the safe and efficient movement of goods across the nation. Our team plays a vital role in the company's success by ensuring the secure operations of our private fleet, which delivers essential goods to our customers promptly and reliably. We prioritize safety, compliance, and continuous improvement in all our transportation activities. Additionally, we proudly support our company through various community outreach programs, reflecting our commitment to both operational excellence and social responsibility.
About the Role
This position is responsible for supporting the safety and security of fleet operations across multiple transportation offices within a region. The role involves managing risks, safeguarding people and assets, and ensuring compliance with transportation safety and environmental regulations.
A key responsibility includes customer service support for the new regulation titled National Registry II (NRII). Effective June 23, 2025, the Federal Motor Carrier Safety Administration (FMCSA) implemented the NRII rule, which requires Certified Medical Examiners (CMEs) to electronically transmit DOT medical examiner results and certificates (MEC) to the FMCSA. These results are then forwarded to State Driver Licensing Agencies (SDLAs). This associate will work closely with safety offices and drivers to ensure medical recertifications are accurately and securely attached to driving records.
The position involves frequent phone communication, data handling, and a high level of attention to detail, particularly when managing secure and sensitive information.
Minimum Qualifications
0 to 1 year of experience in a help desk or customer service environment
Familiarity with the medical field or transportation industry
Experience working with or knowledge of DMV processes is a plus
Background in a help-desk setting for insurance or healthcare organizations preferred
Ability to make outbound calls and communicate clearly and professionally
Strong organizational skills and experience with general clerical work
Comfortable working independently and collaboratively in a fast-paced, task-driven environment
Proficiency in Microsoft Office and other basic computer applications
Commitment to maintaining confidentiality and protecting sensitive data
About Walmart
Join Walmart and your work could help over 275million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find were a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you ll discover why we are a world leader in sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
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The hourly wage range for this position is $19.00-$35.00*
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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
311 North Walton Boulevard, Bentonville, AR 72716, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
