Internet Sales Manager

Lithia & Driveway • United States, United States • 3d ago

Dealership:L0374 Keyes European

Keyes European

Have you previously managed an Internet department at a dealership and lead them to success? Do you know how to make an impact through Internet leads to increase sales? Looking for a solid company with growth potential?

Keyes European is proudly part of Lithia Driveway, and we are a High-Volume Mercedes Benz store looking for a High Performing Experienced Internet Sales Manager to join our growing team! #1 Mercedes Benz dealership on the west coast, part of #1 automotive group in the US!

At Lithia & Driveway our mission is Growth Powered by People, and we live that at Keyes European every day! As well as our Core Values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!

Responsibilities:

Team Leadership & Training of Team - Supervise internet sales team and BDC team members. Hire, train, and coach staff on digital sales techniques and CRM usages. Set and track performance goals for the team.

Inventory Merchandising - Ensure vehicles are listed with proper descriptions, pricing, and high-quality photos/videos. Work with sales and inventory teams to maintain up to date listings.

Lead Management & Online Sales - Oversee all internet leads. Implement and optimize lead responses processes to ensure fast and effective follow-up. Assign and manage leads across BDC or internet sales team. Track lead conversation rates and identify ways to improve performance as needed.

Digital Marketing Oversight - Collaborate with Management team or vendors to manage digital advertising. Oversee dealership's website content, vehicle listings, and promotions.

CRM & Technology Management - Manage the CRM system Elead to monitor internet lead workflow. Train staff on CRM best practices and compliance, as well as ensure being followed.

Customer Experience - Ensure a professional and engaging online shopping experience is always being had. Monitor online chat, email templates, and digital customer interactions. Handle escalated internet customer concerns when needed.

Analytics & Reporting - Track internet department performance metrics: lead volume, response times, appointment set/show/close ratios, etc. Analyze trends to improve conversion rates and ROI. ?

Qualifications:

2-3 years previous dealership Internet experience REQUIRED

Focus on customer experience REQUIRED

Strong knowledge of Elead CRM system HIGHLY PREFERRED

Sales Management or Internet BDC background HIGHLY PREFERRED

Leadership skills, excellent communications and analytical skills.

The California pay range for this position is $120,000.00-156,000.00 annually.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual product and reserve income, and bonuses based on individual net PVR, product penetration, and manufacturer approvability.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

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