Overview
The Principal Business Operations role partners directly with the Chief of Staff and senior leadership to drive enterprise-wide operational strategy, planning, and performance management. It serves as a key thought partner on strategic priorities, translating high-level goals into actionable plans and measurable outcomes. The Principal leads cross-functional initiatives, establishes performance frameworks, and ensures alignment between strategic objectives, execution, and results. This role is highly influential, requiring analytical rigor, operational insight, and strong executive presence - without direct people management.
You'll be at the center of driving clarity, prioritization, and execution across a diverse portfolio of initiatives that align with the broader enterprise goals. This is a high-visibility role, ideal for someone who brings a strong blend of operational excellence, strategic mindset, and people-first leadership.
What you'll bring
8+ years of experience in Strategic Program Management, or a similar function-preferably within a matrixed, fast-paced tech environment. Experience with Procurement operations, Purchasing, Accounts Payable, Supplier Data Management, Strategic Sourcing, Source to Contract, and 3rd party risk management.
Customer obsessed- gets inspired by the customer problem and partners with process owners to inspire changes, or education and outreach
Proven ability to drive operational excellence and lead complex, cross-functional programs from concept to completion.
Strong strategic thinking skills, with the ability to connect the dots between data, strategy, and action.
Excellent communication, stakeholder management, and executive influence skills.
Comfortable working with ambiguity and pivoting priorities as needed to align with enterprise needs.
Influences and drives decisions by crafting a clear point-of-view that includes options, proposed data-backed recommendations, and rationales.
Proactively identifies obstacles, helps develop recommendations for resolution, and quickly escalates to leaders.
Exhibits high levels of judgment, innovation and creativity; is a strategic thinker
Effective use of inquiry and advocacy to work through barriers
Ability to work independently as well as lead and collaborate in cross-functional teams
Strong organizational and time management skills
How you will lead
Operational Strategy & Planning
Lead annual and quarterly operational planning processes, aligning priorities with enterprise objectives and GSP's strategic roadmap.
Develop and manage OKRs and success metrics to ensure focus and accountability across the team.
Program & Initiative Execution
Drive end-to-end delivery of high-impact, cross-functional initiatives from scoping to implementation.
Establish frameworks and scalable processes for effective program governance, progress tracking, and risk mitigation.
Project Prioritization & Portfolio Management
Partner with the Chief of Staff, PMO leader and GSP leaders to assess and prioritize project investments that deliver measurable business value.
Maintain visibility and alignment across key workstreams to ensure resources are focused on the most critical outcomes.
Operationalize reporting out of projects, RTB and Change the Business that impact Input Goals, Big Bets and True North objectives.
Planning and Performance
Lead the development and integration of strategic and operational plans across GSP, ensuring strong alignment with company-wide objectives.
Drive continuous performance evaluation through robust planning models, capacity assessments, and KPI frameworks that measure both operational delivery and business value.
Partner with Finance, PMO, and business unit leaders to translate plans into actionable roadmaps, resource allocations, and investment strategies.
Monitor and adapt plans based on business shifts, helping the organization remain agile and focused on the highest-impact outcomes.
Support quarterly and mid-year performance reviews with data-driven insights and narratives that inform leadership decisions and improve execution discipline.
Budget Planning, Forecasting, and Adjustments
Lead the comprehensive budget planning process, developing detailed forecasts, and managing ongoing budget adjustments in close collaboration with finance and departmental leads to ensure fiscal responsibility and strategic resource allocation.
Maintain rigorous oversight of financial performance, regularly analyzing variances against forecasts, and proactively implementing necessary adjustments to align spending with operational needs and overarching business objectives.
Operational Health Metrics & Reporting
Design, implement, and manage operational health metrics and performance dashboards that provide transparency into team effectiveness, project health, and business impact.
Build and deliver regular reporting cadences (monthly, quarterly, ad hoc) to leadership and cross-functional partners to drive accountability and inform decision-making.
Use data and insights to proactively identify risks, highlight wins, and recommend improvements to operating models and workflows.
Stakeholder Engagement & Influence
Build strong, trusted relationships across GSP, Finance, Tech, and other enterprise teams.
Communicate complex plans and progress clearly and persuasively with executives and stakeholders at all levels.
Develop and implement strategies and planning models that accelerate decision-making to drive performance, achieve sustained YoY growth, and ensure target delivery.
Culture & Connected Leadership
Foster a culture of collaboration, inclusion, and continuous improvement within your team and across partner functions.
Lead with empathy, curiosity, and influence-demonstrating a strong ability to connect strategy to people and execution.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is $172,500 - $233,500
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
