Step into a pivotal leadership role as Complex Hotel Manager, overseeing the daily operations of two renowned properties in Tampa: Embassy Suites by Hilton Tampa Downtown Convention Center (https://www.hilton.com/en/hotels/tpaeses-embassy-suites-tampa-downtown-convention-center/) and Hilton Tampa Downtown (https://www.hilton.com/en/hotels/tpanthf-hilton-tampa-downtown/?SEO\\id=GMB-AMER-HH-TPANTHF&y\\source=1\_MTIyMDgzNC03MTUtbG9jYXRpb24ud2Vic2l0ZQ==) . This dynamic dual-property role offers the unique opportunity to lead teams across two distinct yet complementary brands, delivering exceptional service and operational excellence in the heart of one of Florida's most vibrant cities.
Property Highlights:
Embassy Suites by Hilton Tampa Downtown:
All-suite property with spacious accommodations
Connected to the Tampa Convention Center via skybridge
Ideal for both business and leisure travelers
Signature complimentary breakfast and evening receptions
Hilton Tampa Downtown:
Full-service hotel featuring elegant guest rooms and suites
30,000 square feet of flexible event space
Rooftop pool, modern fitness center, and on-site dining
Steps from downtown's top attractions and the Riverwalk
As Complex Hotel Manager, you will play a strategic role in leading both properties to success-driving guest satisfaction, team engagement, operational efficiency, and financial performance. You'll inspire excellence, foster collaboration, and ensure a seamless brand experience across both locations.
What will I be doing?
The Complex Hotel Manager will report to the General Manager and be accountable for the day-to-day operations of both properties. You will work closely with department heads, brand partners, and ownership groups to ensure both hotels meet and exceed brand standards and business goals.
Key Responsibilities Include:
Partner with the General Manager to oversee all operational aspects across both properties
Lead, coach, and develop a high-performing team of department heads and associates
Ensure exceptional guest service is consistently delivered, monitored, and improved
Oversee key projects including renovations, brand enhancements, and capital improvements
Drive financial performance through budget oversight, cost control, and revenue generation
Implement strategic plans and service initiatives to improve guest satisfaction and loyalty
Monitor brand compliance and respond to internal audits to ensure continual improvement
Collaborate with Sales, Events, and Marketing teams to position both hotels competitively
Champion employee engagement and retention through transparent leadership and recognition
Maintain strong relationships with community partners and local business networks
Foster a culture of accountability, innovation, and operational excellence
What are we looking for?
Basic Qualifications:
Experience managing a property with revenue of $20M
2 years of Hotel Manager, AGM or Director/Leadership role or equivalent experience
2 years of operations background
Success in building strong service cultures, increasing team member engagement and guest loyalty
Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (https://www.greatplacetowork.com/certified-company/1000367) and #1 Best Workplaces for Women List - 5th Year In a Row. (https://jobs.hilton.com/us/en/blogarticle/hilton-is-1-on-the-2023-fortune-best-workplaces-for-women-list-three-female-general-managers-share-why-hilton-is-a-great-place-to-work-for-them)
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to your pay when you need it through DailyPay
Health insurance
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Supportive parental leave
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education) : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Job: General Manager/Hotel Manager
Title: Complex Hotel Manager - Embassy and Hilton Tampa Downtown
Location: null
Requisition ID: HOT0BT9U
EOE/AA/Disabled/Veterans
