Director of Front Office

OMNI HOTELS MANAGEMENT CORP • Frisco, TX • 1d ago

Omni PGA Frisco Resortis now hiring aDirector of Front Officeto join our team.Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

The Director of Front Office will oversee the Front Desk, Concierge and Ideal Services teams. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates.

Responsibilities

Lead morning standups with Resort Leadership team

Report directly to the Director of Rooms

Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge and Ideal Service Phone Operators

Provide support to Guest Services Manager who oversees Bell, Valet, Transportation and Loyalty

Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially.

Ensure daily tasks are assigned and completed. Assisting the team with tasks, when necessary, due to call offs or high business levels:

Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

Checking Guests in and out of the resort

Providing lobby support during peak hours

Assisting Valet and Bell with heavy arrivals or departures

Assist Concierge team with reservations

Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.

Support team by:
Creating schedule

Completing payroll timely

Providing ongoing training to current associates

Create training plans and schedules for newly hired associates

Hold daily stand-up meetings

Hold monthly All Together Get Together meetings

Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs

Handle guest complaints maintaining a satisfactory impression with the guest

Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings.

Qualifications

Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property

Must be able to navigate the interior and exterior of the resort.

Must have experience with Property Management Systems (Opera experience preferred)

Must be able to work flexible shifts, including weekends and holidays.

Must have excellent organizational, supervisory, customer service skills.

Must be able to work well under stressful situations and handle challenges in a professional manner.

Must be able to walk and stand for extended periods of time - up to 8 hours per day.

Omni Hotels and Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

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