NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
Within Peacock, the Personalization team is responsible for delighting customers by guiding them on every visit to the titles (movies, tv shows, sports) that are best for them. We do so by developing a deep understanding of user interests and preferences to deliver relevant content our customers will love.
The Product Manager, Personalization you will develop the strategy and vision for maximizing customer engagement, retention and satisfaction by identifying the right content for each user based on their individual interests, identity, and needs. This role will work to build and iterate on a variety of machine learning and recommender models that power personalization across the product.
The ideal candidate will have a solid understanding of ML technologies, is disciplined in using experiments to validate hypothesis, and is a proven collaborator that can get things done across a matrixed organization.
This role will partner closely with teams across the organization to increase engagement (e.g. watch time per user, viewing frequency, viewing diversity) across all segments of our customer base.
In this role, you will:
Own and drive personalization product roadmaps and features and define prioritized feature sets to address key internal and external customer needs.
Partner with project management and technology teams in the US and Europe to set roadmaps and deliver high quality products.
Partner with a globally distributed team of data analysts, data scientists, engineers, and editors to execute the product strategy according to the roadmap.
Make evidenced-based decisions using consumer insights, product analytics, competitive and market analysis.
Translate the complex into the simple and compelling executive presentations that explain product vision and strategy.
Build product features that can scale and adapt to global market needs and territory specific requirements.
Minimum of 2 years of product strategy/management experience within the media or consumer technology space, with a preference for experience at a streaming service.
Consumer-centric view with a proven track-record of developing and acting on customer insights.
Understanding of modern ML/AI approaches and experience with personalization and recommendation products.
Experience with A/B testing, hypothesis validation, user testing, and analytics software.
Ability and self-motivation to work effectively offsite and onsite and with global, multi-lingual teams.
Experience owning feature delivery and prioritization tradeoffs.
An ability to lead and inspire alignment to a shared vision and outcome through collaboration.
Strong analytics skills and a hypothesis-driven approach to problem solving.
Proven ability to be flexible and quickly adapt to changing priorities, with tight deadlines, balancing short term progress with long term thinking.
Exceptional verbal, written and interpersonal communication skills.
BA/BS degree in relevant field is highly desired.
This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $120,000 - $160,000 (bonus and long-term incentive eligible).
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
