Job Description
The Hotel Night Auditor position is responsible for general auditing functions and all front desk related functions during various night hours. This position will also be the point of contact for various responsibilities during the night shift.
Responsibilities
Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality.
Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist guests with luggage and/or other personal items.
Handle checkouts efficiently and in a friendly and professional manner.
Communicate with previous shift, organize shift and review remaining reservations that are to arrive.
Verify that all updated contingency reports have been run.
Ensure credit card draft capture is in balance.
Print registration cards for next day arrivals.
Verify GTD no shows and complete walked guest report.
Complete and deliver express checkout envelopes before 5:00 A.M.
Ensure that all wake up calls are handled promptly and properly.
Complete a "person in charge" security report identifying any unusual events.
Post room charges and collect payment following all cash handling procedures as required.
Balance accounts to zero, including all rebates, paid outs and other misc. charges.
Inform management of any discrepancies.
Complete, print and leave all required reports at the assigned areas for designated managers.
Conduct ongoing verification of hotel security with the Night Housekeeping/Security Aide.
Monitor Night Housekeeping/Security Aide to ensure the assigned duties are completed.
Assist with guest complaints and situations that require immediate attention.
Keep front desk clean and stocked with necessary inventory.
Have a thorough knowledge of emergency procedures.
Train the Night Housekeeping/Security Aide to cover Front Desk to ensure it is always attended.
Support the hospitality programs.
Wear proper uniform at all times as specified in associate handbook.
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
Other duties that are pertinent to the department or unit's success also may be assigned.
Qualifications
High school education or GED equivalent.
Familiarity with computer systems and cash handling.
Must be fluent in speaking, reading, and writing English.
Preferred Qualifications
A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at some locations).
Working Conditions and Physical Requirements
Weather: Indoors
Noise level: Moderate
Office conditions: Pace of work environment: Medium
Customer Interaction: High
Description of environment: Hotel
Constantly required to stand, occasionally required to sit.
Physical requirements: Occasionally required to lift and/or move up to 50 pounds.
Travel: None
Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.
Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.
Default: Location : Location US-AK-Kotzebue
Job ID 2025-18311
NMS Division NMS FFM
Work Type On-Site
Work Location Kotzebue
NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.
