Customer Service Representative

Elmet Technologies LLC • Euclid, OH • 21h ago

Elmet Technologies is a leading producer of the high-performance metals including tungsten, molybdenum, tantalum and niobium.

We are currently sourcing candidates for a Customer Service Representative at our Euclid, OH facility. This person will be responsible for timely and accurate processing of customer inquiries, quotations and orders. This person will also serve as liaison between customers and internal departments.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Confers with customers and Sales Managers by telephone and email in order to provide information about products and services to take orders or cancel accounts or to obtain details of complaints.

Responsible for timely and accurate processing of customer inquiries and orders from quotation through delivery.

Directs customer complaints through proper channels and where appropriate recommends corrective actions.

Collaborates with Operations and Supply Chain and Logistics to ensure on-time delivery.

Complies with import/export requirements and coordinates transport of orders with Logistics department.

Ensures material availability in line with sales forecast to meet customer demands for products by apprising management of inventory shortages or overstocking.

Communicates inventory deviations to appropriate personnel and administers consignment inventory within parameters of customer contract.

Develops strong working relationship with customers and internal departments.

Keeps at all times a professionally organized working environment, including updating of lists and reports, maintaining of correct and complete order files, disposal of obsolete documents and papers, proper maintenance of email account.

Follows established protocol for Voice Mail messages and email Out of Office

QUALIFICATIONS/SKILLS

High school diploma or equivalent

3-5 years of experience in technical/industrial customer service, manufacturing or corporate logistics is preferred.

Experienced with electronic business systems such as CRM and/or SAP, ETQ.

Understanding of trade compliance and knowledge of import/export procedures is a plus

Proficient in Microsoft Office products

Ability to communicate proficiently both orally and in writing using the English language.

This position may require the applicant to be licensed under certain United States laws and regulations

Competencies include Customer orientation, result orientation, effective communication, teamwork and cooperation, relationship building, self-confidence, organizing and planning.

Business needs and trade compliance requirements mandate that this position be held by a U.S. Citizen or U.S. Permanent Resident.

Elmet Technologies offers a highly competitive compensation package along with excellent benefits, including Medical, Dental, Vision, 401(k) with company match and retirement contribution.

Elmet Technologies is an Equal Opportunity Employer supporting diversity in all our business practices.

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