Client Service Associate

Eastern Bank • Manchester, NH • 15h ago

The Wealth Client Associate plays a key role in delivering exceptional client service and operational support to high-net-worth clients by collaborating with internal teams including their assigned Account Officers as well as Portfolio Managers, Operations, and Compliance.

Client Relationship Support

Serve as a primary point of contact for client service inquiries and requests.

Assist with new client onboarding, including documentation, account setup, and coordination with internal teams.

Maintain accurate and up-to-date client records in the Trust Management System (TMS), Client Relationship Management (CRM), and Electronic Document Management System (EDMS).

Support Account Officers in delivering a seamless and personalized client experience.

Operational and Administrative Support

Process general transactions and account maintenance.

Coordinate with Operations and Account Officers to process specified transactions, account maintenance, transfers and closing.

Track and follow up on client requests to ensure timely resolution.

Prepare client reports meeting materials.

Schedule and organize client meetings and internal team calls.

Manage incoming mail receipt, scanning, distribution, reception and other office related duties as needed.

Compliance and Risk Management

Ensure all client interactions and documentation comply with regulatory and internal standards.

Assist with KYC/AML reviews, periodic account updates and audit requests.

Escalate any compliance or risk concerns to the appropriate teams.

Portfolio Management Coordination

Support Portfolio Managers by gathering data and preparing materials for client reviews.

Communicate account activity and client cash receipts and requirements in support of trading.

Team Collaboration

Work closely with cross-functional teams to ensure consistent and high-quality service delivery.

Provide out-of-office coverage for team members.

Participate in team meetings, training sessions, and process improvement initiatives

QUALIFICATIONS:

0-2 years of experience in financial services, client service, or administrative support.

Preferred Bachelor's degree in Finance, Business, Economics, or related field

Strong interpersonal and communication skills.

High attention to detail and organizational ability.

Proficiency in Microsoft Office (Excel, Outlook, Word); experience with CRM systems a plus.

Ability to manage multiple priorities in a fast-paced environment.

Professionalism, discretion, and a client-first mindset.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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