This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12875408
Description: This position supports both Sales and on-site
Operations. Responsible for selling Tranter transactional products and
services within the assigned area of responsibility and providing direct
support to customers, sales team, unit, or department.
Responsible for providing direct support to customers in handling
Standard Orders throughout the order to cash process (from customer
order to Invoicing) and keep the customers updated on deliveries.
Responsible for the activation of the internal processes for the order
execution.
Accountabilities:
Act as a liaison between the customer and Tranter, Inc. in
communicating any expediting, shipping instructions, and potential
issues.
Meet or exceed KPIs that drive department performance.
Assist team with regular reporting and continuous improvement of
business metrics such as: quote turn-around, on-time delivery,
customer satisfaction.
Customer First Responsibilities: \"Face to Customer\"; Ambassador to
Tranter
CRM management
Work collaboratively with service center operations and outside
sales to determine and resolve root causes of schedule attainment
and/or on-time delivery related issues
Help drive the lean enterprise system in department processes
Follow HSE (Health, Safety and Environment) and related work
instructions and assist implementation of HSE regulations and
policies
Skills/Competencies required:
Requires ability to navigate a computerized data entry system or
other relevant applications.
Strong computer analytic skills with experience with CRM system.
Capability to respond quickly, decisively, assertively, and
professionally to changing requirements in customers expectations,
delivery issues, and other discrepancies
Customer facing communication skills
Effectively communicate with internal business partners, both orally
and in writing. English preferred (bi-lingual a plus).
Understand, adopt and model the behavior outlined in Tranter Core
Values
Effectively demonstrate the leadership skills outlined in the
Tranter Leadership Competencies
Comply with P&S Inside Sales and Tranter SOPs
Experience & ability to read engineering drawings & designs is a
plus.
Duties:
Follow established sales processes and guidelines to promote and sell
Tranter Product and services, may include items such as:
Draft sales documentation, proposals, reports, and correspondence
such as sales contracts and maintenance agreements.
Make standard calculations to accurately compile and report
statistics.
Perform background research on customer accounts, prospects,
competitors, and industry trends to support the sales team\'s
activities.
Investigate and identify parts/products needed by customer.
Answer internal and customer inquiries on product availability,
prices, delivery times, and the status of orders so inquiries are
dealt with promptly and accurately.
Create and actively follow up the quote in order to understand if the
proposed value is understood and if it is matching the customer needs.
Proactively look for upselling opportunities.
Use the CRM tool and other tools in a consistent and qualitative way to
support the sales process and take decisions.
Manage the order to cash process for Standard Orders, from the order
acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts &
Technical expertise, Monitoring cost, Warehousing, Order Shipping and
Customer Invoicing).
Timely Customer communication and support during the process: order
status, delivery date, problem resolution.
Backlog and WIP maintenance
Claims administration.
Customer Shipping logistics: creation of BOL & Schedule shipments
Quick Base: Work Order Setup, Maintain Integrity of Customer Demand &
Data Transfer Order entry & support to Inventory Control Planning
efforts
QSI data collection for inventory planning & control
Review customers purchase order to verify customers requirements and
take exception to the contract when applicable.
Maintain customer service order files in accordance with Tranter, Inc.
SOPs.
Work with various teams such as Finance, Product Engineering, and
Production Scheduling to distribute and follow customer orders as per
the SOP.
Mailing / distribution of product drawings in accordance with customers
requirements.
Assist in effective training of entry level department team.
Communicate with staff from other areas in the organization, such as
production, warehouse, transport, or distribution, to confirm the status
of orders and resolve customer complaints.
Ability to work rem
