Cloud Operations Program Manager

Microsoft Corporation • Reno, NV • 2d ago

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come with driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations and the value we deliver across Microsoft, and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards impactful work.

Position Description:

At Microsoft's Operations Service Center we have a passion for customers, partners and technology. As a member of the Cloud Services Operations team, you will coordinate and manage complex non-standard transactions and support, across multiple Go-To-Market motions. The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing and support of contractual obligations that enable strategic motions and new capabilities Microsoft is looking to incubate to support new models and solve for our top customers financial and solution needs. You will be joining a fast-paced team that focuses on results, works together to solve problems, and is committed to developing people.

Cloud Operations Program Manager role interfaces with Engineering, Launch, Sales, Finance, and various Support organizations to enable and execute Obligations Microsoft has contractually agreed to without an existing set of capabilities or solutions to support them Responsibilities include process incubation and design, obligation tracking and execution, transaction management, and escalation support. Additionally, the role is accountable for driving operational excellence for any capability we take on to ensure quality execution and potential scale of processes where process can be streamlined or automated. This includes but is not limited to supporting and execution of complex processes and capabilities in Commercial Legacy, New Commerce Experience (NCE), Services Provider License Agreement (SPLA), Special Agreements (SPAG), Custom Billings, Custom Invoicing, and tracking Azure Consumption.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Track, manage, and execute operational functions to ensure compliance with contractual Non-Standard Obligations.

Support critical pre- & post-sales obligation escalations to resolutions stakeholders.

Build and scale processes and capabilities to enable any growth in volume of Non-Standard Capabilities to optimize and scale where appropriate.

Document and share learnings relating obligations and capabilities encompassing systems, tools, stakeholders, and processes.

Understand the controls that drive compliance and partner with Biz Planning, Deal Desk, and other key stakeholders to launch new strategic motions.

Drive continuous process improvements via analysis and identification of opportunities focused on driving global impact.

Functions with focus on tracking and memorializing contractual obligations.

Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about) .

Qualifications

Required Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement

OR equivalent experience.

3+ years Experience working and supporting Volume Licensing Contracts, Systems, and Processes

OR Azure usage data

OR equivalent experience.

Preferred Qualifications

Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement

OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement

OR equivalent experience.

Database and Automation build experience through requirements gathering that result in useful business solutions both from a reporting as well as execution

Knowledge of and experience in managing cloud transactions

Database Management with proven PowerBI knowledge both in use and build

Continuous Improvement (CI) and AI reporting and analytics experience

Adept in Process Design, Change Management and Execution

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until August 1, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

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