Assistant Housekeeping Manager

The Walt Disney Company • Raleigh, NC • 4d ago

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As an Assistant Housekeeping Manager, you will use your housekeeping knowledge, while building lasting relationships with other department managers and staff. Collectively, you will share a common goal, and that is to exceed Guest expectations. Additionally, you will help develop housekeeping crew, as you guide them on their path to success! Thus, you will play an important role within the Disney Cruise Line team.

You will report to the Housekeeping Manager.

Level: Officer (2 Stripes)

Responsibilities :

Responsible for assigned area/location including but not limited to: Guest Staterooms/Crew Accommodations, Night Operations, Public Areas, Deck, Wardrobe, Floor Care

Uphold the highest standards of cleanliness and maintenance of ship

Conduct daily area Inspections and confirm they comply to our Show quality and maintenance and USPH standards

Ensuring MLC 2006 compliance/accurate time recording practices are being followed in Company provided systems for crew members

Overall scheduling of the team with work assignments

Handle and resolve housekeeping related Guest issues in a timely manner

Conduct daily inspection of designated areas which includes: Daily Stateroom Inspection as per Quality Standard as well as Stateroom Pest Management Inspection & Quarterly Stateroom Inspection (maintenance & upkeep)

Ensure all housekeeping areas meet USPH and Coast Guard regulations

Oversee appropriate use and operation of housekeeping equipment and chemicals

Supervise luggage operations on embark/debark days

Facilitate department meetings; conduct daily pre-shift and break out meetings

Timely communication, documentation and appropriate follow up on all guest issues

Provide leadership and development to team

Basic Qualifications :

Minimum 3 years recent experience in Housekeeping Leadership, within the last 5 years

Large, luxury ships experience REQUIRED

Proven experience leading a diverse team

Demonstrated strong communication skills, both verbal and written

Demonstrated ability to handle multiple tasks

Ability to make decisions

Strong partnering, collaboration and relationship skills with various Line of Business/Departmental Leaders

Strong Computer skills (Microsoft Programs) with a demonstrated proficiency with PC based data bases

Knowledge of maintenance reporting cloud-based systems and hotel integration, with an openness to learning new ones

Preferred Qualifications:

Hospitality Management degree or equivalent a plus

Dry-dock, re-fit Experience a plus

New Ship/Launch Experience a plus

Knowledgeable of guidelines (i.e. USPH, MLC, ILO)

Additional Information :

This is a SHIPBOARD role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option

You must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel

Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan

Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control

If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

You Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)

Complete a pre-employment medical

Obtain a criminal background check

Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Job ID: 1244498BR

Location: United States

Job Posting Company: "Disney Cruise Line"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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