Date Posted:
2025-07-24
Country:
United States of America
Location:
HTX36: Richardson, TX 3200 E Renner Rd , Richardson, TX, 75082-2402 USA
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
We are currently searching for a Customer Quality Manager to join our team in Richardson, TX. This position provides the opportunity to gain experience working with customers and across multiple disciplines with Collins Aerospace. Candidates will have a direct impact on customer satisfaction metrics.
A successful candidate will develop strong customer relationships and manage the customer satisfaction metrics for the assigned customers. They will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate Mission Systems products and processes, analyze root causes of deficiencies and ensure proper corrective actions are implemented in a timely manner. They will participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer.
This position requires the ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. An ability to interpret customer requirements and assess Collins Aerospace ability to satisfy them with our current Quality Management System.
What You Will Do:
Ensures that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving.
Develops and implements program quality plans.
Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem
Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.
Attend and have participation in group meetings, teleconferences and/or training required.
Actively participate in initiatives for continuous improvement.
Analyze and report metrics monthly
Qualifications You Must Have:
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
Methodical with a working knowledge of Quality System, AS9100
Has a solid understanding of the fundamentals and tools of the discipline and role
Qualifications We Prefer:
Strong problem solving, analytical thinking, and decision-making skills
Proficiency in Microsoft Office applications
Good communication and presentation skills
Strong interpersonal skills
Strong presentation skills and planning
Learn More & Apply Now!
Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.
Eligible for relocation
*Please ensure the role @type (defined below) is appropriate for your needs before applying to this role.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Regardless of your role @type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.
Apply now and be part of the team that's redefining aerospace, every day.
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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