Customer Service Representative - EVENINGS

NANA Regional Corporation • Portsmouth, NH • 20h ago

As our Customer Service Representative, you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database.

Here's why we want you to consider LDRM:

Tuition reimbursement program.

401(k), health, dental and vision plans, and other insurances you can use.

An Employee Assistance Plan that's ready when you need it.

Paid training and paid time off.

You must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire in order to be considered.

Responsibilities

Determine customer requirements by asking probing questions.

Answer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them.

Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems.

Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary.

Maintain our database(s) by entering or updating information.

Keep equipment operational by following established procedures, and by reporting malfunctions.

Qualifications

Verbal and written fluency in the English language.

Strong administrative and organizational skills.

Basic computer skills.

Excellent interpersonal and communication skills.

You must demonstrate a professional work ethic.

Ability to work both self-sufficiently and collaborate as part of a team.

Analytical skills and attention to detail to successfully analyze and evaluate trends and disseminate information to a wide audience.

Must successfully complete a criminal and credit background check and obtain a government clearance.

Must successfully complete a computer-based, Customer Service Representative-oriented assessment with a minimum typing accuracy score of 85% and a minimum overall score of 66%.

You must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.

Physical Demands:

While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to @type or write; speak; or hear.

Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

Job ID

2025-18161

Work Type

On-Site

Company Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

WIN Waste Innovations • Portsmouth, NH • 6d ago

Management & Administrative

WIN Waste Innovations is looking for a Customer Care Agent. They will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a P...

6d ago

Go to Apply

FT Customer Service Leader

Hannaford • Dover, NH • 1w ago

Management & Administrative

Category/Area of Expertise: Retail Operations Job Requisition: 444198 Address: USA-NH-Dover-30 Grapevine Drive Store Code: Store 08242 Front End (5151678) Hannaford Supermarkets started out as a fresh produce vendor in P...

1w ago

Go to Apply

Customer Service Coordinator/ Logistics

Robert Half • Hampton, NH • 1w ago

Management & Administrative

Description We are looking for a dedicated Customer Service Coordinator with expertise in logistics to join our team in Hampton, New Hampshire. This long-term contract position offers an exciting opportunity to manage cu...

1w ago

Go to Apply

Customer Service Coordinator/ Logistics

Robert Half • Hampton, NH • 1w ago

Management & Administrative

1w ago

Go to Apply

Specialty Accounts Manager, Vision Products - New England/New York

Bausch + Lomb • Portsmouth, NH • 1w ago

Management & Administrative

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. O...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.