Senior Field Service Technician

Fairbanks Morse Defense • National City, CA • 2d ago

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it's like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefe... (https://www.fairbanksmorsedefense.com/careers)

Summary

A Senior Field Service Technician (SrFST) is responsible for installation, commissioning, scheduled and emergency service on products serviced by Fairbanks Morse Defense commensurate with appropriate certification. Products may include, but are not limited to, diesel engines, electrical controls, roll-up doors, cranes, elevators and davits. The SrFST is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SrFST is also required to maintain continuous communication with Region Offices, and direct manager.

Principle Duties and Responsibilities

ROLE

Relies on extensive experience and judgment to plan and accomplish goals

Ability to diagnose, troubleshoot and repair qualified products

Requires no direct supervision for daily operations based upon training

Leads and directs the work of other associates in the region

Meets qualifications for project overhauls

Capable of leading complete engine overhauls on qualified engines

May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse.

TECHNICAL
Provide On-the-Job training as required

Conduct Customer Equipment training

Provide first level escalation support for fellow associates in the district

Render on site and phone assistance to customers and fellow associates

Communicate with Product Engineering on equipment issues

Perform work related tasks according to company guidelines for scheduled maintenance and recommended solutions.

Implement Engineering Change Orders, Field Service Change Orders and Service Information Letters according to published guidelines

SAFETY
Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Report all work related accidents or injuries immediately to the appropriate personnel.

Complete annual safety training requirements as outlined on regional safety schedule.

ADMINISTRATION
Provide accurate and timely reporting according to company guidelines

Timecards, expense reports, mileage reports, project closure, et al.

Obtain and Maintain certification for this position based on internal Service Progression Requirements

Provide estimated time of arrival to the Customer where applicable

Maintain company property according to company policies

Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customers

Complete scheduled maintenance documentation properly and provide to the customer upon completion of each designated assignment

Provide estimated time of arrival to the customer where applicable

Strive to provide all customers a "first time fix" for their equipment

Maintain customer satisfaction rates according to company guidelines

Attend customer meetings as required

PERFORMANCE
Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making strong decisions, technical and commercial, under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Adhere to company dress code and safety regulations

Understand and comply with company escalation processes and procedures

Effectively communicate with employees at all levels within the organization

Must act and perform as a role model to field service technician associates and lead by example in all aspects of job requirements

Conduct themselves in a high degree of professionalism and of service delivery

Ability to manage stressful internal and external customer situations with high level of diplomacy

All other duties as assigned.

Qualifications and Educational Requirements

Education and Experience Requirements: High School Diploma or GED required; three years as FMD Field Service Technician required, and at least one or more of the following:

Associate Degree in a technical discipline and four years military experience or relevant industry experience in two or more similar or equivalent product lines serviced by FMD, or

Four years military experience or relevant industry experience in two or more similar or equivalent product lines serviced by FMD

Must be a reliable team player who consistently exhibits a professional demeanor

Knowledge of diesel engine and spark gas test equipment and theory

Must be able to read and interpret product line diagrams and blueprints

Solid foundation of pneumatic, PLC, and electronic engine controls

Mentor to co-workers (ability / desire to train others)

Technical skills:

Ability to make an immediate site evaluation without supervision. Skills to include: environmental temperature, and general operating conditions

Provide required technical fix/repair techniques as necessary

Download pertinent operating information to provide independent troubleshooting evaluation

Capable of completing tasks and return equipment to full operating conditions without direct supervision

Ability to summarize and report all work related tasks performed

Ability to give technical assistance via the telephone to customers on a regular basis

Provide phone technical support to junior level associates

Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation

Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site

Provide on-site customer consultation

Provide diagnostic and product verification training based upon certifications and experience

Provide OJT for all levels of Field Technicians in all products where training and certification has been completed

Capable of providing project management and direct supervision for major projects as required at customer sites

Provide site evaluation for Fairbanks Morse Defense products and related systems

Assist FMD Engineering with site evaluations and recommendations as required

Consultant to customers on-site

Professional in job related and site acceptance testing

Strong written and verbal communication skills and ability to communicate effectively with internal and external customers

Ability to manage stressful situations with diplomacy

Organizational and planning skills

Proficiency in English language (verbal and written)

Proficiency in Microsoft Office

Strong mechanical aptitude

Maintain valid driver's license

Travel required up to 75% (domestic and international, including weekends, evenings, and holidays, and in emergency situations travel on very short notice). Must hold valid US Passport or be able to obtain one within the first 3 months upon hire.

This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the SrFST is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The SrFST frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 35 pounds.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.

Fairbanks Morse offers a competitive benefits package including but not limited to medical, dental, vision, life, and disability insurance and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement. This position may also be eligible for a travel hardship bonus when applicable.

Equal Opportunity Employer/Veterans/Disabled

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