retail customer experience manager

Michaels • Washington, Washington • 1d ago

Store - SEA-ISSAQUAH, WA

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$17.50 - $23.00

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Retail Sales Associate-TANGER OUTLET AT PITTSBURGH

Bath & Body Works • Washington, PA • 17h ago

Retail & Hospitality

Description Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focus...

17h ago

Go to Apply

Maintenance Technician

Aerotek • Bridgeville, PA • 1d ago

Retail & Hospitality

Now Hiring Maintenance Technicians in Bridgeville, PA! Join our team as a Maintenance Technician and play a vital role in keeping our industrial laundry facility operating efficiently and safely. You'll work hands-on wit...

1d ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Washington, PA • 2d ago

Retail & Hospitality

166863BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

2d ago

Go to Apply

Retail Cashier

Jacksons • Washington, Washington • 3d ago

Retail & Hospitality

Retail Cashier Store 647, 6601 166TH AVE E, Sumner, Washington, United States of America ? Sumner, WA, USA Req #13349 Friday, July 25, 2025 Pay: $17.00 - $18.00 an hour. Retail Cashiers greet customers with a smile and e...

3d ago

Go to Apply

Retail Cashier

Jacksons • Washington, Washington • 3d ago

Retail & Hospitality

Retail Cashier Store 665, 10799 Ridgeline Dr, Kennewick, Washington, United States of America ? Vancouver, WA 98665, USA Req #13350 Friday, July 25, 2025 Pay: $16.70 - $19.70 an hour. Retail Cashiers greet customers with...

3d ago

Go to Apply

Retail Part Time Store Associate

The ODP Corporation • Bethel Park, PA • 1w ago

Retail & Hospitality

Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable manner, crea...

1w ago

Go to Apply

Team Member

Einstein Noah Restaurant Group Inc. (Talx) • Bethel Park, PA • 2w ago

Retail & Hospitality

Reference #: R171345 Brand: Bruegger's Bagels Breakfast with us, and dinner with your loved ones! At Bruegger's, we've been kettle cooking our bagels and serving tradition you can taste for over 35 Years! We guarantee tw...

2w ago

Go to Apply

Cook - Evening & Late Night Shift

Raising Cane's • Washington Township, OH • 2w ago

Retail & Hospitality

Starting hiring pay at: $15 As a Cook at Raising Cane's, you will set the pace of the Restaurant by ensuring all of the food we serve meets our high standards. Working in the Kitchen at Raising Cane's is a fun and fast p...

2w ago

Go to Apply

Local Delivery Driver

R.E. Michel Company, LLC • Washington, PA • 2w ago

Retail & Hospitality

Reference #: REG 02 BRDVR BR240 07072025 Job Title: Delivery Driver Full Time/Non-Exempt Location: Washington, PA Reports To: Branch Manager Are you a skilled driver looking for a rewarding career opportunity? Look no fu...

2w ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Washington, PA • 3w ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.