Medical Screener - Reception Technician (Customer Service)

CSL Plasma • Memphis, TN • 4d ago

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

You will report to the Assistant Center Manager.

The Role

In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.

Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.

May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

May answer the telephone and answer callers question or transfer call to appropriate staff member.

Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.

Alerts Group Leader or Supervisor of donor flow issues.

Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

Understand the policies and procedures associated with hyper immune programs at the center if applicable.9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.

Maintain confidentiality of all personnel, donor and center information.

May be cross-trained in other areas to meet the needs of the business.

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Perform other job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience

Will perform basic math calculations

Working Conditions

Understand, remember and apply oral and/or written instructions

Understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast-paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSL Plasma

CSL Plasma (https://www.cslplasma.com/) operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring (https://www.csl.com/) , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (https://www.csl.com/) , headquartered in Melbourne, Australia, employs 32,000 people.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL (https://www.csl.com/careers/inclusion-and-belonging) .

Do work that matters at CSL Plasma!

R-257330

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

Similar Jobs

REGISTERED NURSE

State of Arkansas • West Memphis, AR • 2h ago

Hospital & Medical

REGISTERED NURSE Date: Jul 29, 2025 Req ID: 51298 Location: West Memphis, AR, US, Crittenden Category: AR DEPARTMENT OF HEALTH Anticipated Starting Salary: 75,245.04 Arkansas Department of Health 4815 W Markham Street Li...

2h ago

Go to Apply

Acute Inpatient Registered Nurse - RN

Fresenius Medical Care North America • Memphis, TN • 19h ago

Hospital & Medical

PURPOSE AND SCOPE: The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision a...

19h ago

Go to Apply

Acute Inpatient Registered Nurse - RN

Fresenius Medical Care North America • Memphis, TN • 19h ago

Hospital & Medical

19h ago

Go to Apply

100% Remote Pharmacy Technician

Actalent • Memphis, TN • 2d ago

Hospital & Medical

100% Remote Pharmacy Technician Job Description We are seeking a dedicated Remote Pharmacy Technician to join our team working in theEST time zone. As a Pharmacy Technician, you will be responsible for reviewing Prior Au...

2d ago

Go to Apply

Health System Specialist

Veterans Affairs, Veterans Health Administration • Memphis, TN • 3d ago

Hospital & Medical

Summary The Health System Specialist -Credentialing and Privileging Specialist is assigned to the Medical Staff Office, which is under the Chief of Staff at a VA Medical Center (VAMC) and is responsible for providing adm...

3d ago

Go to Apply

Clinical Staff Pharmacist

Veterans Affairs, Veterans Health Administration • Memphis, TN • 3d ago

Hospital & Medical

Summary The Clinical Staff Pharmacist is located in Pharmacy Service, Memphis VA Medical Center, Memphis, TN. This position provides clinical pharmacy support to the facility and healthcare team. The VAMC in Memphis is p...

3d ago

Go to Apply

Licensed Nursing Home Administrator

Diversicare Healthcare Services & Diversicare Ther • Southaven, MS • 4d ago

Hospital & Medical

Overview Lead with Pride as a Nursing Home Administrator at Diversicare! Join Diversicare and take the lead in shaping a culture of excellence in patient care, satisfaction, and financial success. As the Nursing Home Adm...

4d ago

Go to Apply

Registered Nurse (RN) - WOW

Signature Healthcare • Memphis, TN • 4d ago

Hospital & Medical

About Us Signature HealthCARE of Primacy is a 120-bed facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change the landscape of long-term...

4d ago

Go to Apply

Registered Nurse - RN

Fresenius Medical Care North America • Germantown, TN • 4d ago

Hospital & Medical

Paid one on one training and education provided Empower, engage and train dialysis patients on peritoneal and home hemodialysis using state of the art training programs and equipment Primarily works in the clinic setting...

4d ago

Go to Apply

Physical Therapist Assistant (PTA)

Signature Healthcare • Memphis, TN • 4d ago

Hospital & Medical

About Us Signature HealthCARE of Memphis is a 140-bed facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change the landscape of long-term...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.