Technical Solutions Consultant - Service Now ITSM / CSM

Teleperformance USA • Indiana, Indiana • 2d ago

Category : Information Technology

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.

This position is 100% work at home.

Your Responsibilities

Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.

Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.

Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.

Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.

Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.

Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.

Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.

Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.

Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.

Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.

Demonstrated ability to design and present complex technical solutions clearly and compellingly.

Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.

Solid understanding of ITIL frameworks and ITSM best practices.

Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.

Strong problem-solving skills and a client-first mindset.

Focus on continual training on new ServiceNow technologies to keep skill sets current.

Experience in pre-sales for SaaS platforms or cloud-based solutions.

Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.

Experience with Now Assist and Creator Assist

Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)

Experience working with monitoring tools and strategies related to ITOM.

Project management experience or certification (e.g., PMP, Agile/Scrum certifications).

Certifications (Required):

ServiceNow Certified System Administrator (CSA)

Certifications (Preferred):

ServiceNow Certified Application Developer (CAD)

ITIL Foundation Certification (v3 or v4)

ServiceNow Certified Implementation Specialist - ITSM

ServiceNow Certified Implementation Specialist - CSM

ServiceNow Certified Implementation Specialist - ITOM

Soft Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Similar Jobs

Area Sales Manager - Automotive Aftermarket Division (AAD)

3M • Indiana, Indiana • 15h ago

Management & Administrative

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. He...

15h ago

Go to Apply

Transaction Specialist - Mail and Purchasing

First Commonwealth Bank • Indiana, PA • 15h ago

Management & Administrative

Responsible for various duties in the MailStatement Processing Section including, statement rendering both manual and automated, mail processing equipment operation, and U.S. Mail processing. Responsible for preparing an...

15h ago

Go to Apply

Protective Services Case Worker (Human Services)

Liberty Healthcare Corporation • Indiana, Indiana • 1d ago

Management & Administrative

Early career and experienced human services professionals are encouraged to consider an available full-time Protective Services Case Worker position with Liberty Healthcare and the Pennsylvania Adult Protective Services...

1d ago

Go to Apply

Account Manager-Sales

Markem-Imaje • Indiana, Indiana • 4d ago

Management & Administrative

Account Manager-Sales Location: Chandigarh, PB, IN Work Arrangement: Hybrid Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovati...

4d ago

Go to Apply

Content Marketing Manager

Cisco • Indiana, Indiana • 5d ago

Management & Administrative

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability pl...

5d ago

Go to Apply

Talent Acquisition Operations Manager

Allegion • Indiana, Indiana • 6d ago

Management & Administrative

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and pr...

6d ago

Go to Apply

Account Manager, P3P, P3P

Amazon • Indiana, Indiana • 6d ago

Management & Administrative

Description The P3P Team is responsible to launch and stabilise the new Go-To-Market for IN Marketplace. This team's end goal is to help P3P sellers deliver best in class customer inputs and vendor experience, sustainabl...

6d ago

Go to Apply

Customer Service Representative

Teleperformance USA • Indiana, Indiana • 1w ago

Management & Administrative

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

1w ago

Go to Apply

RPA Project Management with AI/ML

NTT America, Inc. • Indiana, Indiana • 1w ago

Management & Administrative

Req ID: 327812 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are...

1w ago

Go to Apply

Protective Services Case Worker

Liberty Healthcare Corporation • Indiana, Indiana • 1w ago

Management & Administrative

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.