Description
Summary
The Assistant Director of Patient Accounts assists in all patient account activity for the Midwestern University medical clinics at the Downers Grove, IL location. The clinics include the Multispecialty Clinic, the Dental Institute, and the Eye Institute. The position reports to the Director of Patient Accounts.
Essential Duties and Responsibilities
Achieve departmental operational objectives by ensuring clinic patient scheduling, registration, referrals, and insurance eligibility are completed to department standards
Supervise and support managers to ensure a competent and productive workforce, resolve patient account issues with departmental personnel, and ensure managers adhere to department's expectations for team management
Delegate work appropriately, provide clear expectations and follow up to ensure staff are achieving individual and departmental goals
In support of the Director of Patient Accounts collaborate with University Administration, Clinic Administration, and various academic programs to reach and maintain financial and accounts receivable goals, establish policies and procedures, HIPAA and HiTech, and develop and maintain excellent customer service
Interview, hire, train, manage, develop, and evaluate patient account staff members
Ensure that all Federal, State, and other third-party billing, collecting and follow-up requirements and regulations are achieved
Review, develop, and recommend new policies or improvement of current policies to the Director of Patient Accounts
Manage and coordinate accounts receivable functions/ reporting to ensure efficiency and maximize reimbursement. Analyze processes to identify payer issues, results, and progress, implement plans for improvement and keep bad debt to a minimum
Participate in various university and clinic audits as it relates to finance, billing, and coding
Participate as a member on various clinic committees
Participate as a member of MGMA
Oversee the application, approval, and administration of the Midwestern University Patient Financial Assistance Program
Prepare, implement, and monitor patient account budgets for Midwestern University clinics
Assist in research, development, and implementation of new services and programs
Ensure compliance with payer contracting agreements
Develop strong and effective relationships with vendors and contracted partnerships in order to exchange information and resolve issues of financial impact
Assist in review of month-end reporting to develop, implement and monitor benchmarking/metrics for patient accounts
Mentor, coach, teach Patient Account Managers on best practices in HR/employee relations, organizational hierarchy, communication protocol
Implement changes directed by regulatory agencies
Other duties as assigned
Supervisory Responsibilities
The position will have supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A Bachelor's degree required; Master's degree preferred. A minimum of 5 years' management experience and a minimum of 7-10 years of experience working in an integrated clinic environment is required. Knowledge of Federal and State guidelines, managed care contracting, and credit and collection policies is also required. A high level of interpersonal skills, problem solving, and strong analytic abilities is necessary to be successful in this position.
Computer Skills
Computer proficiency in MS Office (Word, Excel, Outlook). Experience with Medical, Dental, Optometry and Veterinary practice management systems, EHR, payer websites, clearinghouses.
Language Skills
High skills: Ability to read, analyze, and interpret general business periodicals, professional journals,
technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to top management, and boards of directors
Reasoning Ability
High skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Mathematical Ability
Intermediate skills: Ability to calculate figures and amounts such as discounts, interests, commissions and proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk, hear, stand, walk, reach with hands and arms, use hands to handle and feel. The employee must occasionally lift and /or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. ,
Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.
We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday's, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
Qualifications
Education
Required
Bachelors or better
Experience
Required
A minimum of 5 years' management experience and a minimum of 7-10 years of experience working in an integrated clinic environment is required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
