We are looking to add an IT Technician
to our growing IT Department. As an IT Technician, you will be responsible for installing, maintaining, and repairing hardware and software components of our organization.This position will directly support our mining operations at our Rockdale, Texas location on-site, 5 days a week.
As an IT Technician
, youll be a key part of the team supporting our Bitcoin mining operations. This is a true entry-level opportuni@typerfect for recent high school graduates, current college students, or anyone with a passion for technology and a willingness to learn. No prior IT experience is required.
Essential Functions
Serve as the first point of contact for user support, helping resolve technical issues quickly and professionally
Install, update, and troubleshoot computers, phones, tablets, and other tech equipment
Diagnose and resolve basic hardware and software issues, primarily on Windows and mobile platforms
Support day-to-day IT operations, including user setup, password resets, and software installations
Contribute to internal documentation by helping build and maintain a knowledge base and self-service resources
Assist in managing IT inventory and user access within various company systems
Support RIOTs culture of continuous improvement through active monitoring of system performance and recommend updates or changes to improve functionality and user experience.
Other responsibilities as assigned by management.
Knowledge, Skills, and Abilities
Passion for technology, tinkering, and troubleshootingwhether its building PCs, exploring new apps, or setting up home networks
Interest in Bitcoin, blockchain, and emerging technologies is highly desirable
Strong communication skills and a friendly, customer-focused approach
Willingness to learn, ask questions, and take initiative
Organized and able to manage tasks effectively with minimal supervision
Education and Experience
High School Diploma or GED required.
No formal IT experience needed
Basic knowledge of Windows, Mac, or mobile devices is helpful, but not required
Compensation and Benefits
Competitive salary commensurate with experience
401k plan with company matching
Great medical, vision, and dental plans to choose from
Long-term and Short-term disability
Additional benefit options (Employee Assistance Program, Pet Insurance, and more)
Flexible Spending Accounts
Generous PTO and Paid Holidays
A fun company culture with tremendous growth opportunities!