General Summary
Provides safe, therapeutic and efficient care and services to patients. Assists in direct patient care, performs treatments, administers medications (if qualified and appropriately supervised), and instructs patients and their families in appropriate care, as directed by their provider. Is an active team participant in the patient-centered practice, by aiding in the development of office workflows that support patient centered care. Specific clinical duties and responsibilities can vary depending on the specialty you work at (see applicable competency checklist for department specific duties and responsibilities).
Duties and Responsibilities
Essential Functions:
Obtains and documents reason for visit, patient vital signs which may include: Temperature, blood pressure, weight, BMI, respirations, and pulse.
Collects specimens as directed by provider. Uses appropriate equipment and protocols for specimen collection, processing, handling, and storage. Ensures all specimens are tracked/logged prior to transportation to lab.
Ensures all patient care areas are adequately stocked with unexpired medical supplies and has equipment that is in good working condition with up to date biomedical assessment checks. Properly handles, stores, and cleans instruments, equipment, and supplies per manufacturer guidelines.
Prepares patients for scheduled procedures by assuring patient is appropriately gowned and instruments and supplies are set-up. Uses Standard Precautions for all patient encounters.
Arranges for patients' ordered diagnostic and therapeutic services by completing necessary paperwork and scheduling of appointments. Under the direction of the provider, tracks, reviews and monitors follow-up of diagnostic test results. Relays information from the provider to the patient regarding results and follow-up instructions.
Under the direct supervision of a licensed nurse or provider, prepares and administers vaccines, medications and controlled substances/narcotics as prescribed by the provider and as skilled competencies permit. Asks prescribed screening questions, identifies risks and contraindications, questions and observes for appropriate responses.
Documents and processes prescription requests and refills per protocol.
Performs basic office procedures, examinations and/or tests ordered by provider and as skill competencies demonstrate competence (i.e. EKGs, ear lavage, vision tests etc.).
Provides patients with standard patient care instructions and education, and reviews with patient and family members as directed by providers (i.e. VIS sheets etc.).
Obtains comprehensive health information from patient/family members to review with providers or clinical resource over the phone. Uses this information to assist providers in determining the urgency for care or an alternative venue for care for patients with acute problems, should access not be readily available at the practice. Returns calls to patient in a timely matter.
Completes pre-visit planning and visit prep according to established guidelines. Obtains comprehensive health information from patient/family members at the time of the visit. This may include review of systems and history of present illness and/or past medical and social history. Obtains an accurate medication review updating the EHR. Completes office standing orders for the chronic and preventative healthcare needs of the patient.
Efficiently manages daily patient flow to manage fluctuating patient volumes and demands. Prioritizes daily patient care tasks and activities that are delegated by the care team, including but not limited to in basket management.
Under the direction of your supervisor, takes ownership in an office function/process improvement.
Maintains strict confidentiality of patient's health information. Completes annual WSH Corporate Compliance, and other mandatory education.
Supports the provider during the visit and patient exam by collecting and entering information in the patient record, carrying out orders and completing post visit patient care education and instructions.
Maintains an 80% or higher on all yearly audits performed.
Common Expectations:
Demonstrates a commitment to patients, visitors and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors into the Safety Reporting System (SRS System), as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
Maintains the cleanliness of work areas as required.
Maintains professional growth and development.
Embraces the concepts for ensuring a positive patient/family experience every visit, every time. Fosters teamwork with coworkers, and providers. Practices fiscal responsibility through improvement and innovation. Attends Practice meetings.
Maintains required clinical competencies throughout employment
Responsible for the care and maintenance of department/entity equipment and supplies; mail distribution.
Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
Required for All Jobs:
Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
Standing - Frequently
Walking - Frequently
Sitting - Occasionally
Carrying/Lifting - Occasionally (50lbs)
Pushing/Pulling - Occasionally (50lbs)
Kneeling/Crouching - Occasionally
Reaching - Occasionally
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Occasionally
Eye/Hand/Foot Coordination - Occasionally
Working Environment:
Occupational Hazards - Occasionally
Bloodborne Pathogen - Exposure
Qualifications
Minimum Education:
High School Diploma or GED Required
Associates Degree Medical Assistant Preferred or
Diploma Program Medical Assistant Preferred
Work Experience:
1 year Medical Assistant or healthcare experience. Required or
Completion of a Medical Assistant Program. Required
Licenses:
Basic Life Support Upon Hire Required
Certified Medical Assistant Upon Hire Preferred
Courses and Training:
Completes all required education programs and competency testing needed to perform at an advanced level. Upon Hire Required and
Medical terminology Upon Hire Required
Knowledge, Skills, and Abilities:
Proficient communication skills including SBAR technique
Ability to effectively present clinical information to the care team
Proficient in navigating and entering information into an electronic health record
Models team work
Self-motivated and dependable
Able to work independently.
Quality of Life
Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond.
Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000)
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.
