Field Service Operations Manager

RDO Equipment • Irving, TX • 11h ago

Description

This individual will provide leadership in motivating, managing, and evaluating field service management and team members in the North Texas stores (McKinney, Irving, and Fort Worth). He/she will manage the field service operations to ensure customer satisfaction. He/she will be responsible for meeting with customers and driving sales. Field management responsibilities include overall scheduling, customer management, coordination and allocation of resources.

$90000 - $110000 / year

Compensation & Benefits:- 32% bonus potential- Comprehensive benefits package- Training and development, as well as opportunities to grow within the organization

Specific Duties Include:- Collaborate with the Service Mangers of the three North Texas locations: McKinney, Irving and Fort Worth.- Demonstrate leadership in all aspects of the field service operations.- Coach and mentor field service employees on a regular basis with regards to efficiency, productivity, rework, and gross margin. - Ensure customer satisfaction. Work with the field service team to know the customer's current and future expectations and work with all store departments to resolve customer concerns.- Understand and communicate the quarterly Profit Sharing program to employees.- Oversee the scheduling of all field service work and assignments.- Oversee the timecard review and signoff for all technicians.- Ensure work orders are charged out in a timely and in a profitable manner.- Ensure the processing of warranty claims timely monitoring of warranty sub-ledger for all pieces of equipment.- Manage and maintain company property including equipment and vehicles. Inventory company-purchased tools and follow checkout guidelines.- Provide feedback to improve processes and customer satisfaction.- Facilitate or participate in monthly safety meetings.- Review monthly Risk Management Report by location with the General/Store Manager.- Create and monitor annual field service benchmarks and budget, in alignment with the company's financial and operational objectives.- Review all receivables at least monthly. Establish collection plans and monitor aggressively. Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.- Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.- Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.- Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised. - Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.- Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. - Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.- Perform all other duties as assigned by management in a professional and efficient manner.Job Requirements:- Previous service supervisory/management experience- Excellent customer service skills- Excellent oral and written communication skills- Strong computer skills- Industry experience preferred- College degree preferred- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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