Assistant Operations Manager

Hyatt • Austin, TX • 11h ago

Description:

Join us for this incredible opportunity to be part of our team as an Assistant Operations Manager at Miraval Austin Resort and Spa located in Austin, TX.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

At Miraval, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each & every guest.

The Assistant Operations Manager is responsible for overseeing the day-to-day processes of Arrival Hosts, Bell/Valet, PBX, Night Audit, and Transportation, while also enhancing the guest experience. This role primarily focuses on Front Office, Guest Services, and Transportation.There may be times where this individual is tapped on to assist in the Housekeeping and Laundry departmentsKey duties and responsibilities include, but are not limited to:

Manage Arrival Center Functions: Oversee the arrival and departure experience, Bell/Valet, PBX, Night Audit, and Transportation.

Cultivate Positive Culture: Uphold an encouraging culture, fostering inclusivity and engagement among colleagues and guests.

Thoughtful and Anticipatory Service: Anticipate opportunities to enhance guest and colleague experiences.

Expense Control: Manage expenses while driving the highest level of customer service.

Maintain Guest Room Inventory: Handle room assignments and upsell planning.

Resolve Guest Concerns: Address and resolve guest issues promptly and effectively.

Colleague Development: Coach and counsel team members and support their respective areas.

Ensure Proper Staffing Levels: Maintain appropriate staffing levels and scheduling to achieve customer service goals.

Guest Billing Resolution: Analyze, investigate, and resolve guest billing queries and/or complaints.

Transportation Oversight: Oversee the transportation operation for the resort and act as a liaison for the resort and our third-party transportation partner

Conduct Meetings: Lead department meetings and pre-shifts.

We offer excellent benefits:

iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*

Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*

Discounted and Complimentary Hyatt Hotel nights*

Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*

401K with company match*

Generous Paid Time Off program*

Paid Family Bonding Time and Adoption Assistance*

Complimentary daily colleague meals

Employee Stock Purchase Plan*

Access to resort facilities including spa services, programs, hiking trails and fitness center

Exact benefit package is contingent on status

Qualifications:

Demonstrate strong communication skills and leadership abilities.

Must possess a true desire to satisfy the needs of others in a fast-paced environment

Keen attention to detail and drive to create, implement, and follow through on operational initiatives.

Effectively interact with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.

Minimum of 2 years of Hotel Management experience.

Service oriented style with professional presentations skills.

Hotel/Hospitality degree an asset.

High energy, entrepreneurial spirit, motivational leadership, exceptional customer service, and ability to improve the bottom line.

Must be proficient in Microsoft Word and Excel.

Excellent organizational, interpersonal, and administrative skills.

Join Miraval Wellbeing Resort and become part of a team that is dedicated to providing unparalleled service and creating meaningful experiences for our guests.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-TX-Austin

Organization: Miraval Austin Resort and Spa

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: AUS009544

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

Go to Apply

Share this job

Similar Jobs

Delivery Account Manager

PRIDE Industries • Austin, TX • 12h ago

Retail & Hospitality

Pay Rate $23.00 per hour Telecommute Status Onsite Announcement PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to...

12h ago

Go to Apply

Houseperson PM

Omni Hotels • Austin, TX • 13h ago

Retail & Hospitality

Location Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high stand...

13h ago

Go to Apply

Beverage Cart Attendant | Full Time

Omni Hotels • Austin, TX • 13h ago

Retail & Hospitality

13h ago

Go to Apply

Teller Retail Banker

Woodforest National Bank • Buda, TX • 16h ago

Retail & Hospitality

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is...

16h ago

Go to Apply

Security Officer Hotel Part-Time

Allied Universal • Austin, TX • 1d ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Director of Restaurants

Omni Hotels • Austin, TX • 1d ago

Retail & Hospitality

Overview Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high stand...

1d ago

Go to Apply

Retail Sales Agent | Part-Time

Omni Hotels • Austin, TX • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Regional Director, Hotel Finance - LIfestyle

Hyatt • Austin, TX • 2d ago

Retail & Hospitality

Description: The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Regional Director, Hotel Finance to join our Lifestyle Finance team. In this role, you will be collaborating closely with the broader Lifestyle...

2d ago

Go to Apply

Hotel Valet Attendant - Austin Marriott Downtown (Hiring Event: Thursday, July 31st - 10:00am - 4:00pm)

Towne Park • Austin, TX • 2d ago

Retail & Hospitality

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

2d ago

Go to Apply

Hotel Valet Attendant - Austin Marriott Downtown

Towne Park • Austin, TX • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.