Reference #: r-1080392
When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
The Reverse Logistics and RMA Inventory Coordinator is responsible for supporting the integrity and efficiency of reverse logistics processes, including return merchandise authorizations (RMAs), inventory tracking, and materials movement. This role works semi-autonomously within established procedures, ensuring timely RMA returns, maintaining accurate inventory records, and proactively identifying and resolving bottlenecks in the reverse supply chain. The ideal candidate will have strong attention to detail, be systems-oriented, and exhibit consistent follow-through in communication and task execution.
RMA Monitoring and Follow-Up:
Tracking open RMAs issued by OEMs and the Global Supply Chain (GSC) using Smartsheet-based dashboards and reports.
Loading daily/weekly RMA data into Smartsheet systems to generate automated reminder emails.
Conducting direct outreach to field personnel for RMAs pending return beyond 30 days.
Investigating and documenting resolution outcomes such as returned, lost, stolen, vandalized, or non-returnable (damaged beyond use) inventory.
Ensuring every unit sent to Network Assurance is part of a 1-for-1 exchange and is closed upon return to Distribution Center (DC) or OEM (vendor).
Reverse Logistics Oversight:
Building a milestone-based framework to monitor the full reverse logistics flow:
Field return DC inbound to location 8000
Repair PO issuance DC outbound to repair vendors
Vendor repair Return to DC Final disposition (Finished Goods or Scrap)
Designing and maintaining automated reports and dashboards that surface delays, exceptions, or performance risks by SKU and milestone.
Highlighting actionable insights at each stage of the reverse logistics cycle to reduce turnaround time and eliminate process gaps.
Driving insights with the appropriate team to remove bottlenecks and ensure the flow of inventory.
Providing insights to management about potential bottlenecks along with their forecasted impact to ensure stock availability.
Inventory Management (F000 and Related Locations):
Conducting ongoing inventory audits of F000 to ensure stock levels are balanced by:
Moving excess inventory out of F000
Replenishing shortfalls using stock from locations 3000, CERT, or 2000
Executing daily/weekly inventory movements:
Stock transfers from 3000 / CERT to F000 for spare part replenishment
Outbound shipments from locations 4000, TC00, 7000, and 9000 to repair SLOC as needed to maintain inventory levels
Coordinating quarterly F000 inventory excess reviews and proactively managing stock levels.
Performing de-kitting of bundled SKUs prior to F000 intake.
Reporting & Communication:
Maintaining and distributing weekly audit reports (e.g., CERT pulls) to designated stakeholders to reduce bottlenecks and drive actionable improvements.
Developing templates and dashboards that automate data aggregation and performance visualization.
Providing regular updates to leadership on RMA progress, inventory health, and reverse logistics metrics.
What we're looking for...
You'll need to have:
Bachelor's degree or one or more years of work experience.
One or more years of relevant experience required, demonstrated through work experience and/or military experience.
Experience in inventory control, supply chain coordination, or reverse logistics.
Proficient with Smartsheet, Excel, and data visualization tools (Power BI, Tableau, or equivalent).
Experience working with cross-functional teams including field operations, DC, and repair vendors.
Even better if you have :
A degree in supply chain, logistics, or inventory management.
Strong organizational skills with the ability to prioritize and manage multiple tasks.
Clear communicator with consistent follow-up and ability to escalate when needed.
The ability to follow, evaluate, and improve operational flows through process-oriented thinking.
Takes initiative and ownership, proactively identifying and addressing issues without constant supervision.
Experience proactively communicating updates to stakeholders, ensuring all open actions are brought to closure.
Experience leveraging data to monitor performance and inform decision-making, demonstrating an analytical mindset.
Experience demonstrating meticulous attention to detail, ensuring accuracy in all documentation, movement tracking, and reconciliation processes.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every qualification listed above, or if you have "even better" qualifications.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and foster
