Job Description
Area Managers lead Restaurant General Managers and Specialty Coffee Bar Managers to deliver business results through consistent execution of Nordstrom Restaurant Group's priorities. They role model Nordstrom Values, build strong cross-functional partnerships at the store and regional levels, and create a culture of accountability, inclusion, and trust. They support their leaders through regular coaching, clear performance expectations, timely performance conversations, and are responsible for developing future talent. Area Managers partner with the store's HRBPs to investigate, support, and follow up with all employee relations issues that occur within Restaurants and Coffee Bars. Area Managers are responsible for ensuring all locations maintain a food-safe environment where employees and customers feel comfortable and welcomed.
KEY RESPONSIBILITIES:
Serves as the primary leader for restaurants and specialty coffee bars in their assigned geography
Role models and is the gate keeper of upholding Nordstrom Values throughout their assigned geography
Uses Nordstrom Values as the filter in making key decisions, while using good judgement
Develops and maintains a high-performing management team that consistently delivers results
Develops internal pipeline of talent for leadership roles
Actively supports restaurant and specialty coffee bar leaders in creating an inclusive and welcoming environment for their employees, where all employees feel seen, heard and welcomed
Consistently assesses and supports restaurant and specialty coffee bar leaders in maintaining a food-safe and pest free environment
Supports restaurant and specialty coffee bar leaders in creating an environment where both our internal and external customers are welcomed
Provides timely and consistent performance conversations, providing accountability as appropriate to all restaurant general managers and specialty coffee bar managers
Is directly accountable for the restaurants and specialty coffee bars, profit and loss statements in their assigned geography
Analyze KPIs for assigned portfolio and actively support restaurant and specialty coffee bar leaders in creating action plans to move their business forward
Supports restaurant and specialty coffee bar leaders to consistently execute the restaurant group priorities, and to meet or exceed financial plans and goals
Builds and maintains effective relationships with store and region level business partners
Work collaboratively with all cross-functional teams at Nordstrom to support restaurant and specialty coffee operations, including but not limited to HR, marketing, events, visual, construction, facilities
Partners with HR team to investigate and resolve employee relations issues
Plans time and travel effectively, 3-4 days weekly, to have intentional and purposeful visits that supports restaurant and specialty coffee bar leaders' shoulder-to-shoulder
Offices from assigned home store location
Collaborate with Nordstrom culinary and specialty coffee teams to execute restaurant and specialty coffee bar strategy
CORE COMPETENCIES:
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities.
Builds Trust: Gains the confidence and trust of others through honesty, integrity and authenticity.
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
QUALIFICATIONS:
Skilled leader and coach with progressive management responsibilities with F&B and multi-unit operations
Ability to model strong communication and influencing skills
Experience with employee relations issues and partnering with HR in investigations and resolutions
Ability to analyze financial outcomes and other KPIs to identify opportunities and build effective action plans
5+ years' experience in multiple F&B operations as a culinary or management leader
Experienced and skilled in Microsoft Office suite
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$92,500.00 - $153,000.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\17-19.pdf
About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
