Become a part of our caring community and help us put health first
CenterWell, a Humana company, creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
CenterWell Home Health (CWHH) specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
The CWHH Chief Operating Officer (COO) is a key member of the senior leadership team and is responsible for overseeing the operational performance, clinical delivery, and service excellence across the company's national network of home health locations. This role ensures the integration of strategy with execution, driving operational efficiency, regulatory compliance, patient satisfaction, and clinical quality across a national footprint.
The COO position requires a seasoned business executive with clinical operations, payor and provider experience who will create the vision, expertise, strategy, and leadership skills necessary to support a growing business and ensure its long-term success. The ideal candidate has a strong understanding of healthcare regulatory and reimbursement environments, and a track record of leading distributed teams in a growth-oriented setting.
This position can be located anywhere within the contiguous lower 48 states.
Key Responsibilities
Accountable for end-to-end CWHH operational leadership that drives operational workflows to support all areas of the business for 12K+ associates, across 350+ branches and 40+ states.
Fosters a culture of accountability, transparency, collaboration, and mission alignment.
Promotes and drives accountability for employee engagement, retention, and talent development across the organization.
Leads a team to develop and implement scalable operational processes, policies, and systems to support high-quality, cost-effective service delivery that meets and/or exceeds all applicable regulatory requirements.
Partners with the Home Solutions leadership team to translate company strategy into measurable, actionable operating plans.
Collaborates with clinical leadership to uphold and improve standards of care, patient safety, and outcome-based performance.
Ensures compliance with federal, state, and local regulations, including CMS Conditions of Participation and accreditation standards.
Drives performance improvement initiatives using data, analytics, and best practices.
Supports the integration of new acquisitions and the launch of de novo sites, ensuring seamless operational and cultural alignment.
Contributes to due diligence and post-acquisition planning for mergers and partnerships.
Leads, coaches, and develops a high-performing team of regional and operational leaders.
Collaborates with the finance team to develop budgets, forecasts, and operating plans that support financial targets.
Identifies operational efficiencies and margin improvement opportunities without compromising care quality.
Use your skills to make an impact
Key Candidate Qualifications
Bachelor's Degree required, MBA or other advanced degree highly desired.
Extensive technical and senior leadership experience (typically 10+ years) in the healthcare industry, with an emphasis on the home health sector.
Proven track record managing multi-site operations on a national scale across diverse markets and regulatory environments.
Experience leading through growth, transformation, and/or M&A integration.
Excellent oral and written communications skills, including executive presence, that will ensure effective interaction with executive level audiences, both internally and externally, as well as connection with the front-line teams.
Highly collaborative mindset with excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome.
Strong people leadership with ability to cultivate and care for a team while inspiring them to deliver against P&L targets in a growing, complex, rapidly changing environment.
Current or recent experience in a complex, highly matrixed company, with proven ability to influence leaders and key stakeholders in such an environment.
Effective leadership skills, with proven success in expanding and elevating the capabilities and performance of a large multi-level organization.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Application Deadline: 07-28-2025
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
?
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
