Assistant Operations Manager

Teleperformance USA • North Dakota, North Dakota • 1w ago

Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support.

This position is 100% work at home.

Your Responsibilities

Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.

Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.

Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client

Performs other related duties and assignments as required **.

Qualifications**

Bachelor's degree from an accredited college or university or equivalent work experience

Two to three years of contact center management experience.

Currently a supervisor or above with excellent TOPS implementation skills

Experience managing programs with varying service objectives , agent skill requirements and technical solutions.

Strong verbal, listening, and written communications skills required

Excellent attendance history is required .

Some travel may be required

Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions?

Minimum of two years of call center management experience.

Experience managing multiple programs concurrently is a plus.

Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.

Excellent verbal and oral communication skills.

Soft Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Similar Jobs

Retail Merchandiser

Acosta Group • Grand Forks, ND • 2h ago

Retail & Hospitality

Job Posting CROSSMARK is seeking an energetic, creative individual to execute a variety of merchandise and product services at Walmart stores. Enjoy a flexible schedule while learning about your favorite in-store product...

2h ago

Go to Apply

Wireless Retail Sales Associate - W1567

OSL Retail Services • Dickinson, ND • 1d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $15/hour base pay and uncapped commission! Employees earn $18/hour just hitting minimum expectations and top performers...

1d ago

Go to Apply

Line Cook

Northside Cafe • Grand Forks, ND • 1d ago

Retail & Hospitality

Prepare, season, and cook dishes such as soups, meats, vegetables, or desserts in restaurants. May order supplies, keep records and accounts, price items on menu, or plan menu.

1d ago

Go to Apply

Restaurant Team Member

Love's Travel Stops & Country Stores • Williston, ND • 2d ago

Retail & Hospitality

Req ID: 466398 Address: 13586 57th St NW Williston, ND, 58801 Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dent...

2d ago

Go to Apply

Retail Merchandiser

Acosta Group • Fargo, ND • 3d ago

Retail & Hospitality

Job Posting CROSSMARK is seeking an energetic, creative individual to execute a variety of merchandise and product services at major retailers near you. Enjoy a part-time, flexible schedule while learning about your favo...

3d ago

Go to Apply

Assistant Housekeeping Manager

The Walt Disney Company • Bismarck, ND • 4d ago

Retail & Hospitality

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and...

4d ago

Go to Apply

Housekeeper

Catholic Health Initiatives • Garrison, ND • 4d ago

Retail & Hospitality

Responsibilities STATEMENT OF PURPOSE: Works under the supervision of the Housekeeping Supervisor. The housekeeping aide cleans and maintains assigned areas of the hospital in a sanitary, orderly, and attractive conditio...

4d ago

Go to Apply

Retail Merchandiser

Acosta Group • Grafton, ND • 5d ago

Retail & Hospitality

Job Posting ARE YOU LOOKING FOR EXTRA CASH? CROSSMARK is seeking a fun, energetic Retail Merchandising Associate who is looking for up to 5 hours per week. Pick up extra $$ without the headache of a strict schedule and l...

5d ago

Go to Apply

Retail Merchandiser

Acosta Group • Bismarck, ND • 5d ago

Retail & Hospitality

5d ago

Go to Apply

Retail Merchandiser

Acosta Group • Bottineau, ND • 5d ago

Retail & Hospitality

Job Posting CROSSMARK is seeking a fun, energetic part-time Merchandiser who enjoys staying active in a fast-paced environment. You would be responsible for engaging and captivating consumers by timely shelf placement of...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.