Director of Pool Ops & F&B

Omni Hotels • Rancho Mirage, CA • 5d ago

Overview

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Job Description

To provide proper training and supervision of Splash & Conchilla Bar and Grill (April - October) and Club House Restaurant & Snack Bar (October - April) personnel including assistant managers and supervisors. To ensure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls through P&L.

Responsibilities

Consistently ensure maximum guest satisfaction while dining in the restaurants.

Pre-meal meeting conducted with service staff on a daily basis.

Supervision of floors during operation, table touches and on the floor training (MOS).

Ensure that service personnel follow service protocol including steps of service.

Monitor timing of guest experience.

Handle all complaints to the guests' satisfaction.

Maintain a consistently smooth-running operation.

Make the Front of the House staff weekly schedule.

Ensure restaurants are fully stocked and proper equipment in working order.

All side-work complete and checked out by the manager daily.

Making sure the beverage machines are functioning properly.

Ensure station rotation in seating.

Assist in seating or service of guests as necessary.

Coordinate all functions in dining room during service, including CEO'S and REO'S.

Monitor productivity of service staff.

Monitor and critique the quality and consistency of the food product.

Making sure bulletin boards and/or descriptions are posted accurately and consistently.

Continuously check food quality and presentation coming from kitchen.

Maintain food displays during service, through updated lookbooks and service training.

Monitor guest satisfaction and comments regarding food and service, update Medallia.

Constant recognition of all repeat guests or members and greeting by name.

Review reservations on a daily basis and check against the VIP list from the front desk.

Attention to details, handled properly, i.e. amenities, Cabana, and member request.

Maintain the physical atmosphere and cleanliness of the restaurant.

Ensure the staff's uniforms and appearances meet specifications.

Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands, including pool areas.

All menus inspected daily by hostess and/or server and updated as needed.

Make sure all equipment is in good condition and clean.

Make sure work areas are being maintained neat, orderly and clean, including side stations and back of house kitchens.

All lights and music adjusted appropriately and in working order daily.

To contribute to the profitability of the restaurant through cost control effectiveness.

Constantly perform positive up-selling techniques with service staff.

Expedite table turnover and table resetting. Implement sales promotions and merchandising programs or special events through vendor and holiday themes.

Be familiar with all beverage-related procedures and equipment and assist servers when needed on the floor.

Know and adhere to all company policies and procedures.

Know emergency procedures (including CPR) and work to prevent accidents.

Be familiar with and enforce all policies related to Food and liquor liability laws, RBS & TIP certifications.

Perform all other duties assigned and/or required by upper management.

Qualifications
2 years minimum of experience in Food and Beverage Management in a high-volume luxury environment.

Proficient in Microsoft Word, Excel, and PowerPoint.

Must have a strong attention to detail as well as strong customer service skills.

Must have valid ServSafe Manager Food Handler's, RBS, & TIPS certification.

Must be able to work a flexible schedule including weekends and holidays.

Must be able to walk and stand for long periods of time, up to entire working shift.

Pay: Starting at $80K Salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Job LocationsUS-CA-Rancho Mirage

Posted Date6 hours ago(7/24/2025 12:20 PM)

Requisition ID 2025-125434

of Openings 1

Category (Portal Searching) Food & Beverage

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