Customer Service Representative

ManpowerGroup • Tucker, GA • 15h ago

Our client, a dynamic logistics provider, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the operations team supporting in-home delivery services. The ideal candidate will have strong communication skills, a dependable nature, and the ability to remain calm under pressure, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Tucker, GA

Pay Range: up to $21/hour

Shift: Must be available Fridays and Saturdays; Guaranteed day off on Sunday; May rotate between First Shift: 6:00 AM - 2:30 PM and Second Shift: 12:00 PM - 8:30 PM

What's the Job?

Stay in phone contact with driver teams while they're out delivering, helping them troubleshoot issues and stay on schedule.

Speak with customers to provide clarity during delivery issues and act as a bridge between the customer and the driver team.

Guide driver teams when they return to the warehouse at the end of the day, ensuring proper procedures are followed.

Work alongside the Lead CSR to cover phones, track updates, and document issues.

Communicate problems or delays to the Lead or Operations Manager as needed.

What's Needed?

Fluent in Spanish and English - must be able to speak and understand both.

Comfortable using the phone all day in a fast-paced environment.

Strong and confident communicator who can stay calm but firm with the driver teams.

Dependable and flexible with shift start times and duties.

Basic computer skills (email, Excel, GPS tracking tools, etc.).

What's in it for me?

Opportunity to work in a fast-paced, innovative environment.

Support from a passionate team motivated to deliver exceptional service.

Endless opportunities for career advancement.

Gain hands-on experience in logistics and customer service.

Be part of a diverse and inclusive workplace.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Go to Apply

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