Gas and Electric Utility Dispatcher

Liberty Utilities • Londonderry, NH • 2d ago

Londonderry, NH, US, 03053

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Gas and Electric Dispatcher is responsible for coordination of communications and information, operating a variety of communication equipment including two-way radios, pagers, cell phones, and personal computers in order to receive, prioritize, schedule and dispatch emergency and non-emergency calls for service. This position also coordinates internal and external agencies, vendors, and equipment for field crews.

Accountabilities

Respond to phone calls from multiple departments as well as customers

Generate and dispatch work orders for emergency work as well as non-emergency work.

Coordinate communications and information with the field crews, mobile units and other personnel and departments

Respond to Field calls and take corrective actions.

Plan, prioritize and schedule daily work activities of the appropriate field personnel.

Ensure notifications for off-hour repairs.

Monitor the dispatched personnel for completion of tasks, emergencies and availability.

Preparing, maintaining records, logs, reports and forms.

The ability to work in multiple computer applications and billing systems.

Be willing to work a rotating 6 week cycle of day and night shifts, and perform on-call duties as required.

Education and Experience

High School Diploma or GED required

Two years' experience in dispatching/ call center environment and/or demonstrated experience with managing multi-task assignments in a customer service environment required.

Proficiency with Microsoft Office (Word & Excel) & Outlook required.

Excellent written and oral communication skills for conveying information required.

Record keeping skills with preparing, maintaining records, logs and generating Excel reports.

Strong interpersonal skills in communications with coworkers, supervisors and all levels of staff.

Ability to follow directions and apply safety procedures.

Maintain calm and efficient demeanor in tense and emergency situations required.

Ability to perform multiple tasks simultaneously and meet deadlines required.

Valid driver's license required.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global, Act Local" business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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