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Front Desk Agent

Moonrise Hotel • Saint Louis, MO • 2d ago

Job Description:

Attend to guests' needs, including, but not limited to, registration, checkout and cashiering

Will need to be available from some Overnight (11pm to 7am) shifts.

$16 to $17 per hour

Essential Functions:

Take every opportunity to amaze the guests

Smile, have eye contact and greet guests immediately

Maintain a well-groomed, professional appearance at all times, including uniform and nametag

Actively solicit feedback from guests

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.

Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Promptly respond to and resolve guest complaints

Answer telephone promptly and properly being polite, courteous, and friendly

Be friendly, thorough, accurate and efficient in taking reservations

Be friendly, thorough, accurate and efficient in performing Check-ins

Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

Assist guests with luggage upon their arrival to and departure from the hotel

Use the names

Be knowledgeable and helpful about the local area, the hotel and hotel services

Handle messages, wake-up calls, mail, and faxes properly

Assist guests' with laundry/dry cleaning needs

Know of incoming VIPs

Follow all applicable Moonrise Standard Operating Procedures.

Required Experience:

Revenue Generations Skills:

Demonstrates proper selling techniques during the reservation and walk-in process

Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available

Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services

Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets

Have full understanding of franchise honors program

Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:

Verifies all information on reservations check-in: name, address, method of payment, etc.

Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers

Identifies and records special billing instructions and notifies accounting

Completes shift closing accurately by getting appropriate approval signatures and authorization codes

Adheres to hotel policies regarding the use of cash bank

Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

Report potential sales contacts to the sales department

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.

Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Must be able to pass a background check and drug test.

Teamwork/Supportive Skills:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Book reservations for those guests who approach the Front Desk

Be an enthusiastic, helpful and positive member of the team

Be professional, responsible and mature in conduct and behavior

Be understanding of, encouraging to and friendly with all co-workers

Be self motivated and use time wisely

Maintain open line of communications with each department

Communicate pertinent information

Respond positively to new ideas

Openly accept critical/developmental feedback

Report to work on time

Give adequate notice if going to miss work

Be available to work a flexible schedule to include weekends and holidays

Maintain effective communication through the use of meetings, log books and bulletins

Be available to help other departments in emergency situations

Perform other assignments as directed by the General Manger

Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Safety and Security:

Properly handle and account for keys

Be knowledgeable of policies regarding emergency procedures and security concerns

Ensure protection of guests room numbers

Benefits:

After 90 days of employment

Medical, Dental, Vision, Life Insurance Long & Short Term Disability 401K (with match program)

After 1 year of employment

Vacation Time (80 Hours) Sick Time (40 Hours)

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