Fire Protection Operations Manager

Impact Fire • Pennsylvania, Pennsylvania • 2d ago

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

Competitive compensation

Pay is on a weekly cycle, every Friday

Career Advancement Opportunities

Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

Company paid short and long-term disability

Immediately vested in our 401(k) company match

Exceptional guidance and support from our managers

Collaborative culture & environment

Robust training opportunities with company reimbursement upon achieving required licensing

Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

Opportunity to work alongside some of the best talent in the fire protection industry

Manage the Installation and Service Operations of the Impact Fire Services Mt Holly district. Supervise the Technicians of the assigned division. Work to achieve the financial, operational and customer satisfaction goals established by the General Manager.

JOB SUMMARY:

This position is a local operations management position that reports to General Manager. The Operations Manager is responsible for ensuring the effective operation of the district. The Manager will supervise technical and administrative personnel to achieve financial or operational goals. The Manager will be responsible for ensuring customer satisfaction, and responsible for ensuring a safe working environment for technical personnel and ensuring personnel are properly trained.

JOB RESPONSIBILITIES:

Work with the General Manager and other managers to develop financial and operational goals

Ensure the effective operation of the Division, and the efficiency of personnel.

Establish productivity goals for the technical and administrative goals that fit in with the tactical priorities of the division.

Achieve the assigned monthly goals for revenue and cost control; work to correct any budgetary deficiencies

Lead the technical and administrative personnel in providing a high level of customer service

Learn and ensure compliance with all applicable industry codes

Protect the company's assets

Perform any other tasks assigned by the General Manager or Managing Member

JOB REQUIREMENTS:

Possess any necessary licensing and certification required by National, State and Local codes.

Minimum 3 years' related operational management experience either in the fire protection industry or the commercial customer service business.

NICET or equivalent training from manufacturers or institutions.

Established knowledge of all product lines and services offered by Impact Fire Services.

Competency with the Microsoft Office Suite and the ability to quickly learn the Company's information systems applications.

Experience with or skills needed in designing, implementing, and maintaining safe working procedures.

Well-developed interviewing and hiring skills.

Strong written and verbal communication skills.

The ability to perform physical activities outlined in the accompanying physical requirements checklist.

Strong work ethic and professional appearance.

The ability to fit in with our culture of teamwork.

Ability to work flexible hours including weekends to meet customer requirements.

Demonstrate a high level of customer service.

Self-starter that can work with little to no supervision.

Strong organizational skills, positive attitude, and an ability to learn quickly.

Ability to adhere to, implement, and always follow safety guidelines and procedures.

Possess a valid driver's license and driving record that meets company requirements

PREFERRED BACKGROUND:

A four-year college degree in management or business administration or comparable experience

Industry licensing or certification of competency with fire alarms and commercial sprinkler systems

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

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