Assistant Front Office Manager

Omni Hotels • Broomfield, CO • 1d ago

Overview

Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking an experiencedAssistant Front Office Managerfor the beautiful Interlocken Hotel.

Located between Denver and Boulder, the Omni Interlocken features an award-winning golf course, Spa, and gorgeous mountain views!

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor.If you love hospitality, creating amazing customer experiences, and the structure and benefits

that come from working with a hotel company then you will love working with Omni!

The Assistant Front Office Manager will work closely with the Director of Front Office and Front Office Leaders to oversee all operations relating to the Front Office and Guest Services, resulting in high levels of guest satisfaction and associate development.

Salary range for this position (based on experience):$65,000/year. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off.

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

To ensure Four Diamond standards and consistent levels of guest satisfaction are met and exceeded

Ensure the front desk duties and daily checklists are complete including and not limited to check in, check out, credit limit checks, telephone duties, guest service luggage assistance and service, and driver service.

Continued training and coaching through Moment of Service and monthly meetings

Communicate with all departments on continuing basis including completing the PM Manager on Duty report

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

Be familiar with the hotel computer system for training, maintenance and trouble shooting

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

Complete financial duties including daily hotel ledger, credit card limit report, cancellation/deposit reports, and ensuring all guests have appropriate payments

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assist with departmental scheduling and monitoring payroll productivity.

Directly oversee all aspects of Front Office, Guest Services and the PBX department.

Attend meetings as assigned by the Director of Front Office

Ensure safety and security of hotel through daily hotel walk

Ensure cleanliness levels are maintained within front drive, hotel lobby, and all public areas. Communicate to Housekeeping leadership any shortcomings.

Qualifications

At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.

Must be able to work approximately 40-50 hours per week, flexible shifts, including weekends and holidays.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

4 Diamond Presentation and Customer Service Oriented

Must pass pre-employment drug screen and motor vehicle background check.

Outgoing, friendly personality

Valid Drivers License required

Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions.

Excellent customer service, anticipation of guest needs and problem-solving skills are required.

Must have strong communication, presentation, training, and organizational skills.

Maintain a professional business appearance, attitude, and performance.

Must be able to work a flexible schedule including weekends, and holidays.

Lift, carry, and place objects weighing up to 50 lbs. without assistance.

Move, push, and pull objects weighing up to 200 lbs. without assistance.

Ability to sit or stand for long periods of time or for an entire work shift.

Ability to bend in order to lift heavy items.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Job LocationsUS-CO-Broomfield

Posted Date9 hours ago(7/22/2025 12:56 PM)

Requisition ID 2025-125368

of Openings 1

Category (Portal Searching) Front Office Operations

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