Director of Catering & Convention Services

Omni Hotels • Chicago, IL • 7h ago

Overview

Chicago Hotel

Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

Oversee the Catering and Convention Services Departments by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Salary range for this position (based on experience):$100,000 - $115,000/year. This position is eligible for potential bonus based on performance of job responsibilities.

Upon meeting eligibility requirements Full Time Associates at Omni Chicago Hotel are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, Pre-Tax Commuter Program, 401k, Select Paid Holidays and Paid Leave Accrual.

Additional associate benefits offered include discounts at the restaurant, use of hotel fitness center, discounted parking options, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

Ensure catering sales meet budgeted levels.

Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.

Prospect and establish an expanding base of accounts.

Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.

Prepare weekly, monthly, and quarterly Banquet & Catering forecasts as requested to monitor business flow accurately.

Prepare Catering Sales Action Plans, on a quadrimestral basis in order to focus on client needs and maximize gap periods.

Prepare performance benchmarks for Catering Account Executives and Convention Coordinator on monthly and quadrimestral basis.

Prepare six month rolling forecast and analysis.

Ensure that the department standards are met and that all company policies and procedures are adhered to.

Perform annual performance reviews for all Catering Sales Managers.

Have a working knowledge of Food & Beverage product offerings.

Attend/Conduct all designates Sales and Banquet meetings.

Plan, evaluate, organize and direct the activities of the Convention Services Managers.

Establish and maintain rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.

Forecasts banquet food, beverage, and room rental revenues on an annual, monthly, and weekly basis.

Attend weekly staff and group resume meetings.

Tours the hotel function space and spot checks meeting room setups.

Ensure that the desired level of quality is maintained in all meeting room sets on a continuing basis.

Ensure that all file turnover requirements are fulfilled.

Oversee the coordination of the Delphi Function Diary.

Attend out of hotel meetings as required.

Support the Banquet Operations to ensure successful events.

Qualifications

Must have a minimum of 3 years of experience similar position in a 4-diamond hotel

Able to work flexible schedule including weekends and holidays.

Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.

Able to collect accurate information and resolve conflicts.

Able to manage multiple tasks at all times and have excellent organizational skills.

Able to remain calm and alert, during emergency situations and/or heavy Hall activity.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

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