Back to Jobs search

Customer Service Manager

CBRE • Dallas, TX • 1d ago

Job ID

229059

Posted

22-Jul-2025

Service line

Corporate Segment

Role @type

Full-time

Areas of Interest

Administrative, Customer Service, People/Human Resources

Location(s)

Dallas - Texas - United States of America, Richardson - Texas - United States of America

About The Role:

As a CBRE Customer Service Manager, you will manage and coordinate the activities of the customer service center team.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do:

Provide formal supervision to employees. Supervise the training and development of staff. Conduct performance evaluations and mentorship. Oversee the recruiting and hiring of new employees.

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

Implement procedures to improve team efficiency and center operations.

Identify, troubleshoot, and resolve escalated customer inquiries and complaints. Follow up to ensure satisfaction.

Verify projects and programs alignment with the client's business needs goals and objectives.

Review special customer service reports and provides recommendations for management and field personnel.

Exchange and explain difficult information, convey performance expectation, and handle sensitive issues.

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

Apply knowledge of own subject area and how own discipline integrates with others to achieve team and departmental objectives.

Identify, troubleshoot, and resolve day-to-day and moderately sophisticated issues which may or may not be evident in existing systems and processes.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Bachelor's Degree preferred with 3-5 years of proven experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to empower team impact on quality, efficiency, and effectiveness of the job field and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills with a strong inquisitive approach.

Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Management & Administrative

Summary Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down th...

5h ago

Go to Apply

Brand Marketing Manager

Omni Hotels • Dallas, TX • 5h ago

Management & Administrative

Overview Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni...

5h ago

Go to Apply

Operations Manager

AAA Cooper Transportation • Dallas, TX • 1d ago

Management & Administrative

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly op...

1d ago

Go to Apply

Operations Manager

Valet Living • Dallas, TX • 1d ago

Management & Administrative

Lead Teams. Optimize Operations. Grow Your Career. Valet Living is looking for an Operations Manager who's ready to take charge-leading a team of Area Leaders, optimizing processes, and ensuring we deliver top-notch serv...

1d ago

Go to Apply

Security Account Manager

IIDON SECURITY ASSOCIATES • Dallas, TX • 1d ago

Management & Administrative

An iidon Security Associate is considered The Best of the Best in the security industry. At iidon, our Security Associates are our most important assets. By honoring the values of trust, honesty, respect, integrity and c...

1d ago

Go to Apply

Account Manager

Semper International LLC • Dallas, TX • 1d ago

Management & Administrative

Send us your resume via email: Dallas1@SemperLLC.Com. We will follow up via phone and send you an application via email if you are a good fit for position.

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.