At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
We are seeking a proactive and experienced Operations Manager to lead daily operations within our Cash Services team. This ideal candidate will have hands on leadership experience with a strong background in team engagement, process and technology improvement, conflict resolution, coaching and compliance. In this role, this Operations Manager will play a vital role in ensuring accurate and timely processing while also building team capabilities and managing long term capacity needs.
This is an onsite position with a Monday - Friday schedule and we need someone who can be flexible with start times, which may vary daily, weekly and or monthly (e.g. 6:00am, 7:00am, or 8:00am). An ideal candidate is flexible, dependable, and thrives in a team-oriented environment where daily task may vary.
Key Responsibilities :
Led, coach and support of 11-12 vault processors across multiple shifts.
Build an engage and accountable team culture through daily communications, meeting, recognition and team practices.
Monitor and evaluate operations for efficiency, compliance and safety, intervene, or escalate when needed.
Implement best practices and process improvement to increase engagement, production, and accuracy to reduce risk.
Analyze volumes of trends, forecasting data to plan for staffing, space and equipment needs.
Ensure adherence to all regulations, client services and reporting.
May have direct contact with third-party vendors and/or external customers.
Research exceptions and escalate issues to management as appropriate.
Track and report metrics.
Coach and conduct performance review, deliver corrective feedback, and support career development.
Foster a learning environment that encourages training, upskilling, and continuous improvement.
Service as a liaison between, IT, Vendors and Clients.
Lead the development, roll out and adoption of new system, process, and tools within work environment.
What we are looking for :
We are looking for someone who is dependable and punctual, with a good work ethic.
We are looking for someone who is comfortable with a dynamic schedule and shifting responsibilities.
We are looking for some with a positive attitude and a team first mindset.
We are looking for some with a strong understand of operational controls, risk management and compliance.
We are looking for someone who can demonstrate success in process improvement, change management, or implementing technology solutions.
What's in it for you :
Be a part of the team where your leadership matters and you will be able to be innovative and make an impact on the team and company.
Gain hands on experience across multiple task and projects
Work alongside a supportive, and motivated colleagues who share your commitment to getting the job done right.
Enjoy a Monday- Friday no weekend schedule.
Embrace a dynamic role where no two days are exactly the same- your flexibility and adaptability will shine.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically three or more years of relevant experience
Preferred Skills/Experience
3 or more years of operations experience specifically within a cash handling armor transport, adjustments, or bank setting.
3 or more years of proven leadership experience and motivating teams in a fast paced, highly regulated, and secured environment
Excellent communication, coaching and conflict resolution skills
Ability to work flexible hours and manage multiple priorities
Good organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal and verbal and written communication skills
Excellent supervisory and management skills
Ability to manage multiple tasks
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications such as Outlook, Teams and other tools such as Eva, SharePoint, ETC.
Six Sigma background or foundational training.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $75,820.00 - $89,200.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
