Senior Manager Customer Experience PM (National Accounts) - Hybrid

Enviri Corporation • Plainfield, IN • 16h ago

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.

Why join Clean Earth?

In addition to competitive pay, we also offer:

Health benefits available Day 1

401k available Day 1

10+ paid holidays/year

Free HAZWOPER training and certification

Overtime opportunities

Ability to be cross-trained into different roles

The Customer Experience Sr. Program Manager is a strategic liaison and advocates for corporate customers, ensuring seamless service delivery and exceptional support across national account portfolios. This role leads tailored service coordination, drives data-informed customer initiatives, and partners cross-functionally to elevate customer satisfaction and retention.

Primary Responsibilities (Essential Functions):

Serve as the primary relationship owner for corporate accounts, providing concierge-level support

Oversee account health through detailed analytics and proactive engagement

Drive lifecycle management for profiles, contracts, AR status, and collaborates on new account onboarding

Lead customer business reviews and present strategic insights to executive stakeholders

Collaborate with internal teams to resolve service issues, improve process efficiencies, and ensure compliance

Support quoting and pricing alignment, invoice accuracy, and SLA adherence

Generate actionable customer and performance reports to inform operational and financial goals

Mentor team members and act as a subject matter expert across business operations

Track customer satisfaction, monitoring account performance, and preparing reports.

Confirm waste disposal and other service processes are prepared to meet internal and governing agency requirements and maintain a high level of quality.

Lead team huddles and meetings as requested.

Perform other reasonably related tasks assigned by management.

Basic Required Qualifications:

Bachelor's degree (or equivalent experience) in Business, Environmental Sciences, Marketing, or related fields

7+ years in customer service or account management (10+ with high school diploma)

Strong communication, analytical, and organizational abilities

Proficiency in CRM systems (Salesforce preferred) and Microsoft Office

Comfortable with up to 30% travel

Preferred Qualifications:

Knowledge of regulatory frameworks such as RCRA, DOT, DEA, and OSHA

Preferred knowledge of SalesForce.com or familiarity with a related CRM system and practices

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response

Military veterans encouraged to apply.

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