Dispatcher

Aston Carter • Bath, PA • 4d ago

Job Title: DispatcherJob Description

We are seeking a dedicated Dispatcher to ensure that our customers receive the best service experience possible, from their initial phone call through to the completion of their service call. The ideal candidate will maintain excellent communication and relationships with our technicians through understanding and empathy.

Responsibilities

Receive incoming service requests for HVAC service.

Create work orders and schedule calls.

Review after-hours calls, contacting and scheduling appropriately.

Respond to online inquiries.

Monitor the info email for service requests and other requests, passing them along to the appropriate person.

Dispatch technicians, ensuring the right technician is assigned to the appropriate job.

Perform follow-up calls as needed.

Distribute after-action items needed to the right person, such as notifying about warranty calls or invoicing needs.

Review and schedule commercial and residential maintenance as needed, ensuring obligations to customers are fulfilled.

Other duties as assigned by management.

Essential Skills

2+ years of experience in dispatching for a services-based company, preferably within a trades company.

Excellent customer service and phone skills.

Strong attention to detail and ability to multitask.

Additional Skills & Qualifications

Positive communication with managers, coworkers, and customers.

Ability to maximize the schedule to meet customer needs and enhance company profitability.

Focus on the HVAC side of the business.

Work Environment

The work environment is dynamic and requires the ability to handle multiple tasks simultaneously. The role involves coordinating between customers, technicians, and various departments to ensure efficient service delivery. Professional attire is expected.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bath,PA.

Application Deadline

This position is anticipated to close on Jul 28, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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