Description
Title: Customer Service Representative
Location: Onsite -3525 Quakerbridge Road, #1000 Mercerville, NJ 08619
Salary: $18/hr
About PSI
Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together.
What You Can Expect From Us - We know that great work starts with feeling valued. That's why we've benchmarked all our roles against local market rates and why you'll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.
About the Role
The Customer Service Representative (CSR) in PSI's Licensure team is responsible for providing quality customer service and dealing with a variety of candidate inquiries, identifying problems, and providing solutions while communicating clearly and effectively. The CSR must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the organization. This position calls for a team player who can work independently with minimal supervision. This is a semi-sedentary position, working in a fast-paced call center or regional office environment.
This is a full-time permanent role during Call Center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends.
Role Responsibilities
Processing applications and taking credit card payments.
Provide information on our products and service and demonstrate our commitment to Customer Service.
Handling customer inquiries and meet designated service level thresholds determined by the organization.
Maintain a high level of confidentiality about candidate billing and credit card information.
Diffuse difficult candidate situations.
Administer the finger printing process when required.
Obtaining and maintaining a working knowledge of PSI's procedures, guidelines and practices.
Organize and prioritize workload.
Interact positively with co-workers.
Knowledge, Skills and Experience Requirements
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High school diploma or equivalent required.
Experience in a customer service or call center environment preferred.
Experience of using a customer service ticketing system preferred.
Knowledge of eligibility approval screening.
Working knowledge of Microsoft Office applications desirable.
Expected to quickly learn and understand our proprietary software and platforms.
Fluency in English with good spelling and grammar is expected.
Ability to @type an average of 40 words per minute desirable.
Basic math skills are also expected.
?Benefits & Culture
Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: ?
Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
Generous Time Off: Enhanced paid time off/annual leave policies
Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
US: Dental, vision, life, and short-term disability insurance
UK: Medical cashback plan including dental, vision, and income protection
Flexible Spending Accounts (US)
Employee Assistance Program (EAP): Confidential support whenever you need it
Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
Future Planning: Tools and support to help you grow personally and professionally
Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry
?At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
