Inbound Customer Service Representative

Tempus Unlimited • Stoughton, MA • 21h ago

Tempus Unlimited, Inc. is a nonprofit organization that provides
community-based services to empower children and adults with
disabilities to live as independently as possible in the least
restrictive environment. The agency, through its programs and services,
encourages the inclusion of people with disabilities into the mainstream
of society, including social, recreational, family and work activities.
The Inbound Customer Service Representative has many layers and
components as we are heavily integrated with each function in FI
Processing & Support Services and the company as a whole. Working with a
high volume of inbound and outbound calls, we are the -face and voice-
of the company and as such; are first to hear of problems needing
resolution; providers of program related resource information; and
liaisons to other departments within the company. - Call center and
phone customer service experience preferred - Bilingual preferred:
Fluent in English and all languages - Stoughton office location - 6-8
weeks required in person for training - Full time, 35 hours a week -
Monday - Friday, 8:30am - 4:30pm Essential Functions - Answers consumer
inquires by utilizing multiple modules and programs to assist in first
call resolution - Ability to learn, retain, and apply information based
on training materials, which support program related topics - Liaison to
other departments within the company Competencies - Ability to
multitask - Speak on call while reading notes - Utilize appropriate
modules for research purposes - Engaging the caller while researching -
Notation during the call - Professional, friendly and understanding of
the consumer?s situation - Attentive to details - Ability to work
efficiently as a team player - Ability to work independently - Working
ability to problem solve - Punctual and dependable Preferred
Experience - Call Center and customer service experience highly
preferred - Bilingual a plus Required Education - High School Diploma or
equivalent Work Environment - This job operates in a professional office
environment. This role routinely uses standard office equipment such as
computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands - The physical demands described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. - While performing the
duties of this job, the employee is regularly required to talk and/or
hear. The employee is frequently required to sit; stand; walk; use hands
to finger, handle or feel; and reach with hands and arms. Travel - No
travel is required for this position. Other Duties Note this job
description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may
change at any time Work Authorization/Security Clearance All offers of
employment made by Tempus Unlimited are contingent upon satisfactory
background check results. Pre-employment background checks will be
conducted on all candidates that are offered a position at the agency in
compliance with program policy as well as state and federal regulations.
From time to time, these checks may be conducted on current employees to
ensure compliance with all state and federal regulations and contracts.
EEO Statement Equal Employment Opportunity is a fundamental principle at
Tempus Unlimited, Inc. where employment from recruiting through the end
of employment is based upon professional capabilities and qualifications
without discrimination because of race, color, religion, sex, age,
sexual orientation, veteran status, national origin, disability or any
other characteristic as established by law. Reasonable accommodations
may be made to enable individuals with disabilities to perform

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