Solutions Delivery Manager Supply Chain and Procu

Alixpartners Llc • Southfield, MI • 1d ago

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone. AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances. What you'll do:

The Solution Delivery Manager will oversee the successful deployment and integration of the AlixPartners Global Trade Optimizer (GTO) platform across multiple client instances. This multifaceted role requires a blend of technical expertise, business acumen, and project management skills to ensure the seamless implementation of the platform, while meeting client specific needs and driving long-term business value to the platform. The Solution Delivery Manager will act as a key liaison between business and technical teams, coordinating integrations, ensuring smooth execution of platform customizations, and fostering strong client relationships from a technical perspective. Additionally, this role will actively contribute to platform development, ensuring continuous improvement based on client feedback, consultants' usage and evolving business needs. This role has a significant impact on product revenue, growth, and customer retention & satisfaction. It involves influencing internal and external stakeholders, with potential for building and growing a team of implementation / professional services consultants. As the team grows, this role will evolve into a leadership or specialization path-focusing on implementation delivery, client relationship and solution strategy, or deep technical solution delivery & enablement. Key Responsibilities: Platform Client Implementation & Integration: Lead Successful Implementation: Drive the deployment of the AlixPartners platform across multiple clients, ensuring the solution aligns with specific client needs, business objectives, and timelines.Define and manage project scope, milestones, budget, and resources while proactively identifying and mitigating risks. Architecture Assessment: Understand and evaluate the client's existing infrastructure to assess how the platform will integrate and define a tailored integration strategy. Data Integration: Develop and execute seamless integration plans for continuous and automated data flow between client systems and the platform.Manage data validation and testing to maintain data accuracy and consistency. Client Resource Integration: Manage the integration of client resources such as user provisioning, email systems, and any other client-specific services to ensure alignment with the platform. Support Complex Sales Cycles: Collaborate with pursuit teams and consulting leaders on complex sales cycles by helping deliver custom demonstrations, validating technical feasibility, developing implementation estimates, and presenting project approaches to clients. Help shape SOWs and contribute to client pitches as needed. Ad-Hoc Data Requests: Respond to ad-hoc data-related requests from the project team, ensuring quick resolution with a focus on accuracy and alignment to project goalsand timelines. Cross-Functional Liaison: Act as the primary liaison between offshore business and development teams

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