Overpayments and Collections Analyst I/II (Open and Promotional)
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Overpayments and Collections Analyst I/II (Open and Promotional)
Salary
$5,895.07 - $8,342.53 Monthly
Location
Redwood City, CA
Job Type
Full-Time
Job Number
G074C
Department
Human Services Agency
Opening Date
07/17/2025
Closing Date
7/31/2025 11:59 PM Pacific
Bargaining Unit
08
Description
Benefits
Questions
Description
The County of San Mateo Human Services Agency (HSA) is seeking qualified applicants for the position of Overpayments and Collections Analyst I/II in the Program Integrity and Community Services' Overpayments and Collections Unit located at 500 County Center, 2nd Floor, Redwood City, CA.
The ideal candidate will possess:
The Overpayments and Collections Analyst I/II performs duties in a highly specialized functional area of public assistance. This position requires a thorough knowledge of eligibility policies, procedures and regulations for all public assistance programs including but not limited to CalFresh, CalWORKs, Foster Care, General Assistance (GA), Cash Assistance Program for Immigrants (CAPI) and other public welfare programs. Areas of thorough knowledge include conducting audits and performing eligibility re-calculations for the validation and determination of overpayments for all public assistance programs. Incumbent will work in the Overpayments and Collections Unit within the Human Services Agency and perform activities associated with the overpayments, overissuances, and early detection of fraud in the application and receipt of public assistance benefits as well as recoupments and collections of overpayments and overissuances, assist in the enforcement of legal requirements for repayments, liens, writs, small claims, and other legal communications between external entities with County Counsel direction.
The Overpayments and Collections Analyst I/II position, under general supervision, performs a variety of tasks and support in the following activities in relation to overpayments and collections: benefit issuances, reconciling trust funds, tax intercept, Income and Eligibility Verification System (IEVS) abstracts, overpayments establishment; as well as other collections activities including assisting with the coordination of oversight over cash, credit and bank transactions as they relate to collection activities in the new statewide welfare system, CalSAWS, which migrated from CalWIN and VACS. The position also works closely with several local data systems including Web-based Overpayments Tracking System (WOTS) and Ventura Automated Collections System (VACS). The position reviews and analyzes All County Letters (ACLs), All County Information Notices (ACINs), All County Welfare Directors Letters (ACWDLs), and County Fiscal Letters (CFLs) for understanding and supporting the implementation of policy and operational impacts for overpayments and collections functional operations.
Strong writing, comprehension, editing, mathematical and analytical skills as well as superior interpersonal and presentation skills are critical and requiredThe successful candidate will have experience working with a wide variety of stakeholders within the County, the Department, and be expected to participate with Statewide stakeholders in relevant areas.
The candidate must demonstrate a consistent and reliable attendance record, must be available and present when scheduled to work, will be a self-motivated, highly analytical, and strategic thinker with the ability to solve business problems and deliver insights that enable timely and effective operational decision-making. The position works with cross-functional teams of the organization in support of the development, execution, and monitoring of programmatic, administrative, facility, and technological areas.
The Overpayments and Collections Analyst I/II will assist Leads and Supervisors to participate in the analysis of a wide variety of moderate to complex administrative problems and make effective recommendations. The Overpayments and Collections Analyst I/II will analyze programmatic requirements in order to provide support for planning and potential process improvements, as applicable.
Under general supervision, the Overpayments and Collections Analyst I/II conduct impartial and comprehensive case reviews and audits for early fraud detection and cost avoidance; perform research and analysis for identifying and recovering welfare benefit overpayments, overissuances, and debt collections; perform account reconciliation, debt recovery, and collection of overpayments and overissuances of welfare benefits, provide verbal and written reports explaining issues, errors and corrective actions; represent the county as required for Fair Hearings and Court proceedings; take information from a wide variety of sources and compile a succinct summary of a case profile for case notes to be used as reference for Fair Hearings or Special Investigations requests; must have excellent writing and narrative skills; prepare and enforce legal requirements for repayments, liens, writs, small claims, and other legal communications between external entities with County Counsel direction; provide support and information regarding the case to Special Investigations and Fair Hearings units, and to staff of the District Attorney's office, as needed; and perform related duties as assigned.
DISTINGUISHING CHARACTERISTICS
The Overpayments and Collections Analyst Series is a highly specialized classification requiring a thorough knowledge of eligibility policies, procedures and regulations for all public assistance programs in order to perform, audit and eligibility re-calculations for validation, and determination of overpayments for all public assistance programs. Incumbents work in the Overpayments and Collections unit within the Human Services Agency and perform duties associated with the overpayments, overissuances, and early detection of fraud in the application and receipt of public assistance benefits as well as recoupments and collections of overpayments and overissuances. Incumbents are frequently called upon by Eligibility and Staff Development staff for their depth and breadth of program knowledge.
Overpayments and Collections Analyst I is the entry level in the Overpayments and Collections Analyst Series. Under immediate supervision, incumbents receive training in the methods used in evaluating cases and audits for early fraud detection and cost avoidance; and the application of regulations and procedures to identify and recover welfare benefit overpayments, overissuances, and debt collections. Incumbents at this level are expected to promote to Overpayments and Collections Analyst II upon gaining experience and demonstrating the required competencies.
Overpayments and Collections Analyst II is the journey level in the Overpayments and Collections Analyst Series. Under general supervision, incumbents are responsible for conducting case reviews, and performing account reconciliation, debt recovery, and collection of overpayments and overissuances of welfare benefits. Incumbents are expected to have full knowledge of applicable regulations and procedures, work independently within guidelines, and use good judgment in making decisions.
The II level is distinguished from Overpayments and Collections Analyst III in that incumbents in the latter classification are responsible for performing the most difficult and/or specialized assignments in account reconciliation, debt recovery and collection of overpayments/overissuances of welfare benefits, or for providing lead direction and training to other overpayments and collections staff.
The Overpayments and Collections Analyst Series is distinguished from the Benefits Analyst series in that Benefits Analysts determine initial and continuing eligibility for one or more welfare programs while Overpayments and Collections Analysts review and audit cases to identify and recover welfare benefit overpayments, overissuances, and debt collections for all four core programs in the areas of welfare eligibility benefits and other programs that have overpayments.
Examples Of Duties
Duties, may include, but are not limited to, the following:
Identify issues and problems and propose solutions for overpayments, overissuances, and debt collections.
Explain policies, procedures and prepare correspondence to clients, employers, and other stakeholders as required.
Prepare memos to department supervisors and staff explaining issues, errors and corrective actions.
Make verbal and written reports of findings to staff, supervisors and managers.
Enter, update, and maintain case narratives, payments, and other relevant case information into various Federal, State and local public assistance, collection, and other ancillary data systems as appropriate.
Apply laws, regulations, and policies to determine appropriate overpayment and overissuance recovery procedures and collection activities.
Attend State, Local, Departmental and Regional meetings and workgroups regarding program and policy changes related to State, and Federal Laws, as assigned.
Perform customer service duties, including client and stakeholder contacts, written and oral communications, both in person and remotely.
Follow office protocols and operating procedures and policies.
Assist supervisor with any projects as assigned.
Perform related duties as assigned.
In the Overpayments function, duties may also include:
Review and audit case eligibility and validate client benefits, including Integrated Fraud Detection cases.
Request income verification from applicants/recipients, employers, and third parties.
Create and validate claims after case review and analysis.
Initiate and coordinate overpayment and overissuance recovery activities with other units and departments, criminal and civil courts, bankruptcy courts, and claimants with their legal representation.
Perform assignments in eligibility determination, including reviews and audits, legal enforcement and collections, quality control, court case support and providing training to Eligibility staff on overpayments, overissuances and debt collection.
Review client case records to ensure accuracy, proper application of policies, regulations, timeliness of notices of action, identify actions taken by the County, and assess whether benefits were appropriately determined and issued.
Monitor and ensure appropriateness and accuracy of overpayment and overissuance records.
Update and revise claims resulting from court adjudications and Fair Hearings administrative determinations.
Provide support and case details for court and hearing preparation.
May provide subject matter expertise in preparation for consultation with the District Attorney's Office in the prosecution of welfare fraud cases.
Follow office protocols and operating procedures and policies.
In the Collections function, duties may also include:
Negotiate payment agreements.
Verify employment, prepare wage garnishments and liens.
Submit to small claims courts for judgements, submit judgements to process servers and the County Sheriff's Office to file liens and issue garnishments.
Run reports and client statements through State and Local Collections Systems.
Monitor Intentional Program Violation (IPV) cases for collections and restitution, and other cases that are non-dischargeable.
Enforce and collect all public assistance debts including liens, writs and small claims.
Confer with County Attorney and District Attorney on collection case status as appropriate.
Review case records and apply payments to the appropriate debts.
Update accounts and address uncollectable debts according to policies and protocols.
Work with accounting staff to take payments, run credit cards, receive cash, money orders, checks and mail run, drop box and deposits to Treasurer's Office.
Work on Collection cases (make phone calls, work accounts accordingly), print monthly statements, respond to debtor correspondence and assist with debtors at front counter.
Perform skip tracing activities including, but not limited to, client address location, death verifications, and employment verifications.
Extract data, scan documents to data management systems, upload forms, and record retention.
Follow office protocols and operating procedures and policies.
Qualifications
Knowledge of:
Principles and procedures of eligibility determination.
Functions of public social services.
Investigative and interviewing techniques.
Principles and practices of Overpayments and Collections.
Principles, procedures and techniques of collections and credit investigation work, including sources of information available in skip-tracing and collection.
Laws, regulations, ordinances and codes related to the legal collection of debts, probate, seizure of property, real property transactions and bankruptcy.
De-escalation techniques with difficult situations and clients.
Basic accounting and financial record keeping principles and practices.
Correct English usage, including spelling, grammar and punctuation for business writing.
Office procedures, practices, and the operation of standard office equipment.
Skill/Ability to:
Comprehend and evaluate evidence of possible intentional fraudulent activities.
Resolve casework problems and make recommendations for solution.
Plan, coordinate and implement administrative and programmatic research and analysis.
Gather, analyze, correlate, and evaluate observed facts and evidence.
Interpret and apply welfare and various laws, rules, regulations and requirements.
Maintain thorough and up-to-date knowledge of Federal, State and County rules, regulations, policies and procedures related to eligibility for public assistance programs.
Understand and follow the principles of collection and recoupment provisions and procedures.
Communicate effectively orally and in writing with people of diverse backgrounds and cultures.
Establish and maintain effective working relationships with those contacted in the course of the work.
Interview effectively and secure the cooperation of customers in obtaining pertinent personal information.
Proficiency in utilization of database, data processing systems and search applications.
Prepare, maintain and interpret reports and records.
Organize, keep current and maintain workload within set deadlines.
Ability to work independently with minimal supervision and instruction, as well as collaboratively as part of a team.
Excellent organizational skills in handling multiple and competing priorities.
Flexible, deadline driven, customer service oriented, and ability to work under pressure and with frequent interruptions.
Exercise thorough independent judgement within general policies and regulatory guidelines.
Gather information through interview and investigative work, evaluate data, draw valid conclusions and determine strategies for collecting accounts.
Interpret, apply and explain legal provisions and County policies regarding delinquent accounts.
Organize and maintain accurate revenue and collection records and files.
Use initiative and sound independent judgment within established guidelines.
Prioritize work and coordinate multiple activities.
Establish and maintain effective working relationships with those contacted in the course of the work, often in stressful situations.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Level I: Two years of experience performing public assistance eligibility work in a welfare department or related field.
Level II: One year of experience performing account reconciliation, debt recovery and overpayment collection work in a welfare department or related field.
Application/Examination
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score.
The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County San Mateo, California and applicants must participate at their own expense.
IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Thursday, July 31, 2025 at 11:59 p.m.
Application Screening: Monday, August 4, 2025
Combined Panel Interview: Wednesday, August 20, 2025
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Analyst: Arlene Cahill (Overpayments and Collections Analyst I/II - G074/G075)
We invite you to explore our Benefits-at-a-Glance (https://www.smcgov.org/sites/default/files/2025-05/Benefits%20at%20a%20Glance%204.29.25.pdf) page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)
In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.
As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.
01
IMPORTANT NOTE: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide additional information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention all parts of the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language will be considered. Neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses to these questions.
I have read and understand this information.
02
Describe in detail how your education and work experience qualifies you for the Overpayments and Collections Analyst I/II position. Please be specific about: (A) Where was the experience acquired; (B) What were the duties and responsibilities performed; (C) How long you worked in that capacity; and (D) Any special projects you completed. Additionally, please include any relevant certifications attained, training, or classes attended that have prepared you for this position.
03
Describe your experience in analyzing, interpreting, and applying public assistance program policies and guidelines and/or any other @types of policies, procedures, and guidelines that are transferrable.
04
Describe your accounting, budgeting, and any other financial experience and working with data and numbers. Include in your answer any @type of software and/or databases that you specifically worked with.
05
How did you learn about this position?
County of San Mateo Website
County of San Mateo Job Interest Card Notification
County Hosted Virtual Event
County Hosted Job Fair
CalOpps.org
College/University Career Center
Community-based Organization Posting
Facebook/Instagram
Friend or Relative
GovernmentJobs.com
Indeed
Job Fair
LinkedIn
Professional Publication/Website (Please specify in next question)
X (formerly called Twitter)
Zip Recruiter
Other (Please specify in next question)
06
If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.
Required Question
Employer
County of San Mateo
Address
County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663
Phone
(650) 363-4343
Website
https://jobs.smcgov.org
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