Sr Customer Account Manager-Walmart

Nestle • Rogers, AR • 1w ago

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Job Title: Sr. Customer Account Manager - Walmart

Location: Rogers, AR

Reports To: Director, Customer Account - Walmart

Position Summary:

The Sr. Customer Account Manager (Sr. CAM) will lead the Walmart Frozen business on the Walmart team, serving as the primary point of contact between Nestlé and Walmart. This role is responsible for driving strategic growth, leading cross-functional collaboration, and delivering best-in-class execution both in-store and online. The ideal candidate is a strategic thinker, strong communicator, and proven leader with deep customer knowledge and a passion for winning.

Key Responsibilities:

Strategic Leadership & Planning

Lead the Strategic Innovation Strategy process for the Nestlé Walmart Frozen business.

Develop and execute a 3-year business strategy aligned with Walmart and Nestlé priorities.

Maintain and manage the "Battleship" plan for each category to ensure strategic alignment and execution.

Customer & Internal Collaboration

Build and nurture strong relationships with Walmart merchants and key stakeholders.

Serve as the primary liaison between Walmart and internal Nestlé Division teams.

Demonstrate thought leadership and customer-first mindset in all engagements.

Business Ownership & Execution

Own full business responsibility for the Walmart Frozen portfolio across in-store and online channels.

Drive distribution gains and share of space increases that outperform total category growth.

Ensure flawless execution of profitability and product mix targets while staying within spending limits.

Team Leadership & Development

Directly manage the Sr. Customer Account Specialist (Sr. CAS) on the Walmart Frozen business.

Provide day-to-day guidance, performance management, and career development plans/coaching.

Effectively select and hire personnel. Provide leadership for the Frozen team and contribute to building a positive team culture.

Qualifications:

Bachelor's degree in Business, Marketing, Finance, or related field.

6-10+ years of progressive experience in customer development, sales, or category management within the CPG industry.

Deep understanding of Walmart's business model , merchandising strategies, and omnichannel ecosystem.

Demonstrated success in developing and executing strategic business plans that drive sustainable growth.

Strong financial acumen with the ability to manage P&L, trade spend, and profitability levers.

Experience leading cross-functional teams and influencing without authority across matrixed organizations.

Proven ability to analyze data and insights to drive decision-making and identify growth opportunities.

Skilled in negotiation, conflict resolution, and stakeholder management .

Proficiency in tools such as Luminate, Syndicated Data (Circana/Nielsen), Power BI, and Excel .

Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.

Experience in eCommerce strategy and execution is highly desirable.

Passion for people development , with prior experience coaching and mentoring direct reports.

Excellent written and verbal communication skills , with the ability to present to senior leadership and external partners.

LI-KS1

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 360946

Nestle

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